Customer Relationship Executive

Digitide; Vizianagaram; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the face of the company in the BFSI sector. You will handle inquiries, provide product information, and drive a seamless customer journey.

You will maintain CRM records, resolve issues, and collaborate with teams to enhance customer satisfaction while upholding the brand values. The role requires strong communication, problem solving, and the ability to manage multiple tasks independently.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role in BFSI preferred.
• Excellent verbal and written communication.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks independently.
• Proficient in using CRM systems.
• Customer-first mindset and positive attitude.
• Willingness to learn and adapt to new processes.
• Strong organizational skills.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain positive relationships with customers, fostering trust and loyalty.
• Stay updated with the latest product and service offerings, and provide accurate information to customers.
• Collaborate with other teams to ensure a seamless customer experience across touchpoints.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure ongoing satisfaction and address concerns.
• Provide feedback and insights to the team for continuous improvement.

Skills

Communication

Problem-solving

Organizational skills

CRM proficiency

Customer-centric

Education

High School Diploma or equivalent

Tools

CRM Software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the BFSI sector. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product and service information, and ensuring a seamless and satisfying customer journey.

Responsibilities

• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction.
• Resolve customer issues and complaints, employing effective problem-solving skills.
• Maintain accurate records of customer interactions and feedback for future reference.
• Build and maintain positive relationships with customers, fostering a sense of trust and loyalty.
• Stay updated with the latest product and service offerings, and provide accurate information to customers.
• Collaborate with other teams to ensure a seamless customer experience across various touchpoints.
• Identify and address customer needs, offering tailored solutions and recommendations.
• Conduct regular customer follow-ups to ensure their ongoing satisfaction and address any concerns.
• Provide feedback and insights to the team, contributing to continuous improvement initiatives.
• Uphold the companys values and brand image in all customer interactions.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role, preferably in the BFSI industry, is preferred.
• Excellent communication skills, both verbal and written, with the ability to engage and connect with customers.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Basic knowledge of BFSI products and services is an asset.
• A positive and friendly attitude, with a customer-first mindset.
• Willingness to learn and adapt to new processes and technologies.
• Strong organizational skills and attention to detail.