Customer Relationship Executive

Digitide; Rajgarh; On-site; INR 250,000 - 420,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in India to be the face of the company, building strong, lasting relationships with customers and ensuring a high level of service. You will handle inquiries via phone, email and live chat, provide product information, and resolve issues to drive satisfaction and loyalty.

The role emphasizes excellent communication, proactive problem solving, and the ability to work with cross-functional teams to improve the customer journey and outcomes for

Qualifications

• 1-2 years in a customer-facing role, BFSI preferred.
• Strong verbal and written communication skills.
• Proficient in CRM systems and related software.
• Ability to work independently and manage multiple tasks.
• Customer-centric mindset with problem-solving abilities.
• Willingness to learn new technologies and trends.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Build and nurture long-term customer relationships, fostering a sense of trust and loyalty.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Provide regular feedback and insights on customer interactions to improve our services.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively contribute to a positive and supportive team environment.

Skills

Customer relationship

Communication skills

CRM systems

Multitasking

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Job Description: As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Greet and engage customers with a friendly and professional attitude.
• Handle customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Resolve customer complaints and issues, ensuring a positive outcome.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Build and nurture long-term customer relationships, fostering a sense of trust and loyalty.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Provide regular feedback and insights on customer interactions to improve our services.
• Stay updated with industry trends and competitor offerings to enhance our customer value proposition.
• Ensure compliance with company policies and procedures during customer interactions.
• Actively contribute to a positive and supportive team environment.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Basic understanding of BFSI products and services is preferred.
• Excellent problem-solving and conflict resolution skills.
• A positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
• Willingness to continuously learn and adapt to new technologies and industry trends.