Customer Relationship Executive

Digitide; Kurnool; On-site; INR 350,000 - 500,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive in Andhra Pradesh, India. You will greet customers, handle inquiries, and resolve issues to ensure a seamless experience and lasting relationships.

Role requires strong communication, CRM proficiency, and a proactive attitude. A high school diploma is required, BFSI background preferred. This is an on-site position with opportunities for growth within a dynamic team.

Qualifications

• A high school diploma or equivalent is required.
• Experience in a customer-facing role, BFSI experience preferred.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to build rapport and establish trust with customers.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in using CRM systems.
• Basic knowledge of MS Office and other relevant software.
• Proactive and positive attitude with a passion for customer service.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Greet customers and create a warm, friendly atmosphere.
• Handle inquiries and provide accurate information about products and services.
• Resolve customer issues and complaints promptly and effectively.
• Build and maintain strong customer relationships and loyalty.
• Listen to feedback and relay insights to relevant teams.
• Collaborate with other departments for a cohesive customer experience.
• Stay updated with company policies and product knowledge.
• Maintain records of interactions and provide regular reports.
• Identify customer needs and offer suitable solutions.
• Strive for ongoing improvement of customer satisfaction.

Skills

Communication skills

Interpersonal skills

Customer orientation

Problem solving

Time management

Education

High school diploma

Tools

CRM systems

MS Office

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture long‑lasting relationships with our valued customers. You will be the first point of contact, handling inquiries, providing exceptional customer support, and ensuring a seamless experience. Your efforts will contribute to the overall success and growth of our business.

Responsibilities

• Greet and welcome customers, ensuring a warm and friendly atmosphere.
• Handle customer inquiries and provide accurate information about our products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Build and maintain strong customer relationships, fostering trust and loyalty.
• Actively listen to customer feedback and suggestions, and communicate them to the relevant teams.
• Collaborate with other departments to ensure a cohesive and positive customer experience.
• Stay updated with the latest company policies, procedures, and product knowledge.
• Maintain accurate records of customer interactions and provide regular reports.
• Identify and address potential customer needs and offer suitable solutions.
• Ensure customer satisfaction and strive for continuous improvement.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer‑facing role, preferably in the BFSI industry.
• Excellent communication and interpersonal skills, with a customer‑centric approach.
• Ability to build rapport and establish trust with customers.
• Strong problem‑solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of MS Office and other relevant software.
• A proactive and positive attitude, with a passion for customer service.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies and processes.