Customer Relationship Executive

Digitide; Arakkonam; On-site; INR 250,000 - 360,000; Full time

Job summary

Digitide Solutions Limited in Tamil Nadu is seeking a Customer Relationship Executive to be the face of the company, handling inquiries, delivering product and service information, and resolving issues to ensure customer satisfaction and loyalty.

The role involves building lasting relationships, collaborating with internal teams to improve the customer experience, monitoring feedback and trends, and maintaining a professional, empathetic, customer-centric approach using MS Office and CRM tools.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Problem-solving and conflict-resolution abilities.
• Detail-oriented with a customer-centric mindset.
• Proficiency in MS Office and CRM tools.
• Prior experience in a customer-facing role preferred.
• Knowledge of BFSI industry is advantageous.
• Able to work independently and manage time effectively.
• Positive and enthusiastic attitude towards customer service.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive relationships with customers.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product/service information.
• Collaborate with internal teams to improve customer experience.
• Monitor and analyze customer feedback and trends.
• Identify and address customer pain points.
• Conduct regular customer outreach and engagement activities.
• Maintain a professional and friendly demeanor at all times.

Skills

Communication skills

Customer service

Rapport building

Problem solving

Attention to detail

MS Office

CRM tools

Customer-facing experience

BFSI knowledge

Time management

Positive attitude

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the companys success and customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints efficiently.
• Build and maintain positive relationships with customers.
• Ensure customer satisfaction and loyalty.
• Provide accurate and up-to-date product/service information.
• Collaborate with internal teams to improve customer experience.
• Monitor and analyze customer feedback and trends.
• Identify and address customer pain points.
• Conduct regular customer outreach and engagement activities.
• Maintain a professional and friendly demeanor at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Problem-solving and conflict resolution skills.
• Attention to detail and a customer-centric mindset.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work independently and manage time effectively.
• A positive and enthusiastic attitude towards customer service.

Requirements: