Customer Relationship Executive

Digitide; Dindigul; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive in India to be the face of the brand and deliver exceptional service across phone, email and chat channels. You will build enduring customer relationships, resolve issues promptly, and stay informed on product details to provide accurate guidance.

The role emphasizes a customer-centric mindset, effective communication, and the ability to manage a high volume of interactions.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict-resolution abilities.
• Proficient with CRM systems.
• Ability to work independently with a high volume of interactions.
• Customer-centric mindset with a passion for service.
• Willingness to learn and stay updated with industry trends.

Responsibilities

• Handle customer inquiries via phone, email, and chat with timely responses.
• Resolve issues and complaints ensuring high satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated with product and service information to advise accurately.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify and escalate potential customer risks to the appropriate teams.
• Conduct market research and gather customer insights.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies in all interactions.

Skills

Communication skills

Problem-solving

CRM proficiency

Independent work

Customer focus

BFSI knowledge

Learning mindset

Professional attitude

Education

High school diploma

Tools

CRM software

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be to establish and maintain strong relationships with our customers, ensuring their needs and inquiries are addressed promptly and effectively. You will be the first point of contact, providing excellent customer service and support.

Responsibilities

• Handle customer inquiries and provide timely responses via various channels (phone, email, chat).
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships, fostering trust and loyalty.
• Stay updated with the latest product and service information to provide accurate advice.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify and escalation potential customer risks or concerns to the appropriate teams.
• Conduct market research and gather customer insights to improve our offerings.
• Assist in developing and implementing customer engagement strategies.
• Ensure compliance with company policies and procedures in all customer interactions.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using customer relationship management (CRM) systems.
• Ability to work independently and manage a high volume of customer interactions.
• A customer-centric mindset with a passion for delivering exceptional service.
• Basic knowledge of BFSI products and services is preferred.
• Willingness to continuously learn and stay updated with industry trends.
• A positive and professional attitude, with a focus on building long-term relationships.