Customer Relationship Executive

Digitide; Jalandhar; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide Solutions Limited invites a Customer Relationship Executive to be the face of the brand. You will build and nurture strong relationships with customers, handle inquiries, and provide timely product and service information.

You will collaborate with internal teams to ensure a seamless customer experience, stay updated on policies, and maintain data privacy and a professional demeanor in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a problem-solving mindset.
• Ability to manage multiple tasks independently.
• Experience with customer-facing roles preferred.
• Knowledge of BFSI industry is an advantage.

Responsibilities

• Handle customer inquiries with accurate, timely responses.
• Resolve issues and complaints to ensure positive outcomes.
• Maintain high customer satisfaction and long-term relationships.
• Keep up-to-date with product knowledge and policies.
• Collaborate with internal teams to ensure seamless experience.
• Identify and escalate potential risks to the appropriate teams.
• Provide feedback on customer trends and preferences.
• Ensure data privacy and security when handling information.
• Maintain a professional and friendly demeanor.

Skills

Communication skills

Customer service

Time management

Multitasking

MS Office

CRM tools

Independent worker

Positive attitude

Tools

MS Office

CRM tools

Job description

Job Description: As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary goal is to build and nurture strong relationships with our customers, ensuring their needs are met and their experience with us is exceptional. You will be the first point of contact for customers, handling inquiries, providing product and service information, and offering timely solutions to any issues they may encounter.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Resolve customer issues and complaints, ensuring a positive outcome.
• Maintain a high level of customer satisfaction and build long-term relationships.
• Stay updated with product knowledge and company policies to offer accurate information.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify and escape potential customer risks or concerns to the appropriate teams.
• Provide feedback and insights on customer trends and preferences.
• Ensure data privacy and security when handling customer information.
• Maintain a professional and friendly demeanor at all times.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a problem-solving mindset.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an advantage.
• Ability to work in a fast-paced, dynamic environment.
• Excellent time management and organizational skills.
• A positive and enthusiastic attitude.
• Willingness to learn and adapt to new technologies and processes.