Customer Relationship Executive

Smart Work Consultants; Madurai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Smart Work Consultants in Madurai is seeking a proactive Customer Relationship Executive to manage customer communication, order coordination, follow-ups, and after-sales support. You will work closely with Sales, Production, Dispatch, and Accounts to ensure a seamless customer experience.

The role involves maintaining CRM/ERP records, coordinating orders, and contributing to customer retention and upselling opportunities. Training and growth in customer service and sales are offered.

Qualifications

• Experience in customer relationship management and order coordination.
• Proficient in CRM/ERP software and MS Excel for MIS reporting.
• Excellent communication, follow-up, and problem-solving skills.
• Ability to coordinate with production, dispatch, and sales teams.

Responsibilities

• Manage day-to-day communication with existing customers.
• Coordinate customer orders from confirmation to delivery.
• Provide regular order and delivery updates to customers.
• Maintain customer records in CRM/ERP systems.
• Support sales in customer retention and upselling opportunities.
• Prepare customer reports and MIS.

Skills

Customer Relationship Management

Order Processing & Coordination

Communication & Follow-up Skills

Complaint Handling & Problem Solving

Negotiation & Relationship Building

Time Management & Attention to Detail

Tools

CRM software

ERP software

MS Excel

Job description

Madurai South, India | Posted on 10/08/2026

We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer communication, order coordination, follow-ups, and after-sales support. The ideal candidate will build strong customer relationships and work closely with Sales, Production, Dispatch, and Accounts teams to ensure a smooth customer experience.

Key Responsibilities

• Manage day-to-day communication with existing customers
  
• Handle customer enquiries, requests, and complaints professionally
  
• Coordinate customer orders from confirmation to delivery
  
• Follow up with Production, Stores, Dispatch, and Logistics teams
  
• Provide regular order and delivery updates to customers
  
• Maintain customer records and update CRM/ERP systems
  
• Coordinate quotations, purchase orders, invoices, and delivery documentation
  
• Conduct customer follow-ups and collect feedback
  
• Support the sales team in customer retention and repeat business
  
• Identify opportunities for upselling and cross-selling
  
• Prepare customer reports, MIS, and follow-up status
  
• Ensure timely resolution of customer issues
  

Requirements

• Customer Relationship Management
• Order Processing & Coordination
• CRM / ERP Software
• MS Excel & MIS Reporting
• Communication & Follow-up Skills
• Complaint Handling & Problem Solving
• Coordination with Production & Dispatch
• Negotiation & Relationship Building
• Time Management & Attention to Detail

Keywords

Customer Relationship Executive, Customer Relationship Management, Customer Service Executive, CRM Executive, Customer Support Executive, Client Relationship Executive, Sales Coordinator, Sales Support Executive, Customer Care Executive, Order Management, Order Processing, After Sales Support, Customer Retention, CRM, ERP, MIS, MS Excel, Complaint Handling, Customer Follow-up, Manufacturing Jobs, Sales Support, Client Coordination.

Opportunity to work with a reputed manufacturing company

Career growth in Customer Service / Sales / Business Development

Exposure to manufacturing and order management processes

Professional training and development opportunities

#CustomerRelationshipExecutive #CustomerService #CRM #CustomerSupport #ClientRelationship #SalesSupport #OrderManagement #ManufacturingJobs #CustomerRetention #SalesJobs #HiringNow