Customer Service Specialist

Global Textile Alliance India Pvt Ltd; Coimbatore District; On-site; INR 400,000 - 700,000; Full time

Job summary

Global Textile Alliance India Pvt Ltd is seeking a dedicated Customer Service / Order Management professional in South India, preferably Coimbatore. You will oversee end-to-end order processing, ensure timely dispatches, and maintain accurate ERP records while coordinating with Sales, Planning, Production, Logistics, Finance, and Quality teams.

The ideal candidate has at least 2 years in customer service or order processing, excellent English communication, and a proactive, detail-oriented

Qualifications

• Minimum 2 years of experience in customer service, order processing, or supply-chain coordination.
• Fluent English; Hindi, Tamil, or other Indian languages are a plus.
• Strong process discipline and attention to detail.

Responsibilities

• Manage end-to-end order processing from receipt to dispatch within defined timelines.
• Enter orders accurately in ERP systems with correct specifications, put ups, and delivery dates.
• Coordinate confirmation dates with Planning and Stock teams.
• Communicate proactively with customers on order status, dispatches, and delays.
• Handle Tier-1 customer queries and escalations.
• Prepare open-order reports and customer-specific summaries.
• Coordinate daily dispatch planning with logistics and warehouse teams.
• Track delayed shipments and verify dispatch documentation.
• Support sampling, hanger requests, and first orders for new customers.
• Coordinate credit approvals and payment conditions with Finance.

Skills

Order processing

ERP systems

Customer service

Supply-chain coordination

Attention to detail

Tools

ERP software

Job description

Your Mission:

To act as the primary contact for assigned customers, ensuring flawless order execution, timely deliveries, and high customer satisfaction through strong coordination with Sales, Planning, Production, Logistics, Finance, and Quality teams.

Responsibilities:

• Manage end-to-end order processing from receipt or orders to dispatch within defined timelines
• Enter orders accurately in ERP systems with correct specifications, put ups, and delivery dates
• Coordinate confirmation dates with Planning and Stock teams
• Communicate proactively with customers on order status, dispatches, and delays
• Handle Tier-1 customer queries and escal
• appropriately
• Prepare open-order reports and customer-specific summaries
• Coordinate daily dispatch planning with logistics and warehouse teams
• Track delayed shipments and verify dispatch documentation
• Support sampling, hanger requests, and first orders for new customers
• Coordinate credit approvals and payment conditions with FinanceAct as the primary contact for quality-related complaints
• Escalate delivery risks early to Sales Managers
• Report system issues and maintain weekly order trackers

Profile:

• Customer Service / Order Management professional with hands-on experience in manufacturing or trading environments
• Minimum 2 years of experience in customer service, order processing, or supply-chain coordination
• Strong process discipline and attention to detail
• Comfortable working daily in ERP systems and Excel-based reports
• Experienced in coordinating with Sales, Planning, Production, Logistics, Finance, and Quality teams
• Industry exposure to textiles, furniture, home décor, or manufacturing sectors preferred
• Fluent in English; Hindi, Tamil, or other Indian languages are a plus
• Customer-centric, proactive, resilient under pressure, structured, and accountable
• Hands-on mindset with strong ownership of tasks

Location:

South India, ideally in Coimbatore (Tamil Nadu)