Customer Relationship Manager (CRM) / CRM Executive

Anantam Hr Surat; Surat; On-site; INR 250,000 - 400,000; Full time

Job summary

Anantam Hr Surat is seeking a Customer Support Executive to handle inquiries, resolve issues promptly, and coordinate with sales and internal teams for order updates.

You will maintain customer records and communication history, ensure timely follow-ups, prepare daily reports, and strive for high customer satisfaction.

Qualifications

• 1-3 years experience in Manufacturing, Packaging, FMCG or Industrial Products industries.
• Excellent communication and client handling skills.
• Good follow-up, coordination and problem-solving abilities.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Coordinate with sales and internal teams for order updates.
• Maintain customer records and communication history.
• Ensure timely follow-ups and high customer satisfaction.
• Prepare daily reports.

Skills

Strong communication

Client handling

Follow-up coordination

Problem-solving

Job description

Responsibilities:

• Handle customer inquiries and resolve issues promptly.
• Coordinate with sales and internal teams for order updates.
• Maintain customer records and communication history.
• Ensure timely follow-ups and high customer satisfaction.
• Prepare daily reports.

Required Candidate profile

• 1-3 Yrs of Strong Exp. required from Manufacturing, Packaging, FMCG, Industrial Products Industry.
• Strong communication & client handling skills.
• Good follow-up, coordination, & problem-solving skills.