Customer relationship executive

WARPE; Madurai District; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Competitive salary with incentives

Freshers training

Career growth opportunities

Collaborative environment

Global expansion plans

Free accommodation for other location

Job summary

WARPE, a T-shirt manufacturing company based in Madurai, is seeking a Customer Relationship Executive to drive B2B sales and customer engagement. You will handle all phone and email inquiries from business clients and build strong client relationships.

Responsibilities include providing product information, creating quotes, converting inquiries into orders, maintaining CRM records, and collaborating with production and design to meet client needs.

Qualifications

• Proven experience in B2B sales or CRM roles; freshers may apply.
• Strong verbal and written English communication.
• Ability to manage multiple client accounts and sales pipelines.
• Proficient with CRM software and basic computer applications.
• Self-motivated with a customer-first approach.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Respond promptly to phone and email inquiries from prospective and current clients.
• Understand customer needs and provide tailored solutions for custom T-shirt requirements.
• Provide product information and create quotes for business customers.
• Convert inquiries into confirmed orders by building rapport and showcasing offerings.
• Maintain accurate records of client interactions and follow-ups using CRM tools.
• Collaborate with production and design teams to ensure client expectations are met.
• Identify potential leads and generate additional business opportunities.

Skills

B2B sales

CRM software

English fluency

Interpersonal skills

Negotiation

Account management

Independence

Tools

CRM software

Job description

About Us:
T-shirt manufacturing company based in Madurai, catering to clients in India andinternationally, including Dubai. We are passionate about creating premium-qualityapparel that speaks to our clients' unique visions. As we continue to expand, we arelooking to add a Customer Relationship Executive to our team who will play a key role inB2B sales and customer engagement.
Job Summary:

The Customer Relationship Executive will be responsible for managing all phone andemail inquiries from businesses, building and maintaining strong relationships with B2Bclients, and driving sales. This role requires someone with excellent communication.Skills, a customer-first attitude, and the ability to convert inquiries into successfulbusiness partnerships.
Key Responsibilities:

• 1.Respond promptly to all phone and email inquiries from prospective and currentclients.
• 2.Understand customer needs and provide tailored solutions for custom T-shirtrequirements.
• 3.Provide product information and create quotes for business customers based ontheir needs.
• 4.Convert inquiries into confirmed orders by building rapport andshowcasing our product offerings.
• 5.Maintain accurate records of client interactions and follow-ups using CRM tools.
• 6.Collaborate with the production and design teams to ensure client expectationsare met.
• 7.Identify potential leads and generate additional business opportunities.

Requirements

Qualifications & Skills:
Proven experience in B2B sales, customer relationship management, or similar roles ispreferred, freshers are encouraged to apply.

• 1.Strong verbal and written communication skills in English.
• 2.Excellent interpersonal and negotiation skills.
• 3.Ability to manage multiple client accounts and sales pipelines effectively.
• 4. Proficient in using CRM software and basic computer applications.
• 5.Self-motivated with a goal-oriented approach and a passion for customer service.
• 6.Ability to work independently and collaborate with cross-functional teams.

• 1.Competitive salary with performance-based incentives.
• 2.Training and mentorship for freshers to develop the necessary skills in B2Bsales.
• 3.Opportunities for career growth and development.
• 4.A collaborative, dynamic, and innovative work environment.
• 5.Be part of a company with global expansion plans and a focus on excellence.
• 6.Free Accommodation for other location candidates