Customer Success / Parent Support Executive

ESP Engineered; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

ESP Engineered is seeking a junior Customer Success Executive in Hyderabad, India. This full-time role focuses on supporting parents and students throughout their learning journey, requiring excellent communication and a customer-first mindset. Responsibilities include assisting in fee payment follow-ups, supporting onboarding, and coordinating with various teams. Ideal candidates have 1-2 years of experience in customer service and strong communication skills. Interested applicants can email their CV to [e-mail].

Qualifications

• 1–2 years of customer service experience preferred.
• Excellent spoken and written English skills required.
• Friendly and professional demeanor on calls.

Responsibilities

• Assist in fee payment follow-ups.
• Support onboarding of students and parents.
• Coordinate with academic, sales, and ops teams.

Skills

Customer service

Communication skills

Collaboration

Tech adaptability

Tools

Zoho Desk

Job description

Customer Success / Parent Support Executive

2 Years

Full-Time

Overview

We’re looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.

Working Days

Monday to Saturday (9:45 AM – 6:45 PM)

Requirements

• 1–2 years of customer service experience (Education sector preferred)
• Calling experience is mandatory
• Good communication skills and a helpful attitude
• Basic knowledge of tools like Zoho Desk is a plus
• Freshers with excellent communication skills may also apply

Responsibilities

• Assist in fee payment follow-ups
• Support onboarding of students and parents
• Coordinate with academic, sales, and ops teams
• Guide parents and students on processes
• Help with student kit coordination and delivery tracking
• Handle parent queries via calls and virtual meetings
• Maintain basic reports and documentation
• Good spoken and written English
• Friendly, calm, and professional on calls
• Quick learner with tech adaptability
• Team player with strong follow-up skills

Contact

Interested candidates can share their CV at [e-mail].