CRM Executive

DuoJobs; Malappuram; On-site; INR 180,000 - 300,000; Full time

Job summary

DuoJobs is hiring a CRM Executive in Malappuram, Kerala, to manage customer relationships and post-sales communications. The role focuses on handling enquiries, updating records, and coordinating showroom visits, with a strong emphasis on customer satisfaction.

The ideal candidate will have excellent communication skills and a customer-focused mindset, enabling effective follow-ups and collaboration with sales and service teams. Local candidates preferred in Malappuram area.

Qualifications

• Experience in customer service or CRM role.
• Strong communication and follow-up skills.

Responsibilities

• Handle customer enquiries through calls and other channels.
• Maintain and update customer records.
• Follow up with leads and prospective customers.
• Coordinate customer appointments and showroom visits.
• Support customer retention activities.
• Collect customer feedback and address basic concerns.
• Coordinate with sales and service teams for customer requirements.

Skills

Customer service

CRM tools

Job description

Industry: Electric Vehicle (EV) / Automobile Industry

We are hiring a customer-focused CRM Executive to manage customer relationships, enquiries, follow-ups, and post-sales communication. The role is ideal for candidates with strong communication and customer service skills.

Key Responsibilities:

• Handle customer enquiries through calls and other communication channels.
• Maintain and update customer records.
• Follow up with leads and prospective customers.
• Coordinate customer appointments and showroom visits.
• Support customer retention and relationship-building activities.
• Collect customer feedback and address basic concerns.
• Coordinate with sales and service teams for customer requirements.

Job Location: Malappuram

Company & Contact Details

Company

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