Customer Relationship Executive

Newday Hr Solution; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

ESI

PF

Bonus

Job summary

Newday Hr Solution in Kolkata, India is seeking a customer relations–oriented front desk/service advisor for a two-wheeler dealership showroom and service centre. You will handle walk-ins, book services, follow up after service, and address customer feedback.

The role emphasizes strong communication and timely follow-up, with insurance and warranty reminders and daily MIS updates to support CSI score improvements.

Qualifications

• 10+2 or graduate education is required.
• Fresher or up to 1-3 years in customer relations, front desk or service advisor roles at an automobile dealership.

Responsibilities

• Handle customer walk-ins, service bookings, and post-service follow-ups.
• Conduct feedback calls and resolve complaints.
• Send insurance & warranty reminders and maintain CSI score improvement.
• Maintain daily MIS at the showroom and service centre.

Skills

Communication skills

Follow-up skills

Education

10+2 or graduate

Job description

Responsibilities

Handle customer walk-ins, service bookings, post-service follow-ups, feedback calls, complaint resolution, insurance & warranty reminders, CSI score improvement & maintain daily MIS at a two-wheeler dealership showroom & service centre.

Required Candidate profile

10+2 or graduate, fresher or up to 1-3 yrs in customer relations, front desk or service advisor at automobile dealership. Good communication & follow-up skills. Two-wheeler dealership exp is a plus.

Perks and benefits

• ESI
• PF
• Bonus