Customer Relationship Executive

Landcraft Homes Jaipur; Jaipur; On-site; INR 450,000 - 650,000; Full time

Job summary

Landcraft Homes Jaipur is seeking an experienced Senior Customer Relationship Executive/Manager (CRM) to manage customer relationships across the post-booking journey for residential/commercial real estate. You will coordinate booking documentation, customer communication, collections follow-ups, after-sales coordination and the possession process with sales, accounts, project, maintenance and legal teams.

The role requires strong communication, problem-solving, and organisational skills, plus

Qualifications

• Experience in customer relationship management for real estate preferred.
• Excellent communication and interpersonal skills.
• Ability to coordinate with cross-functional teams (Sales, Accounts, Projects, Maintenance, Legal).
• Fluency in Hindi and English (written and spoken).
• Proficiency in MS Office and CRM/ERP software; familiarity with Tally is a plus.

Responsibilities

• Manage back-office, after-sales and administrative activities related to customer relationship management.
• Handle customer bookings and ensure accurate entry of booking details in CRM MIS/software.
• Verify and maintain complete booking forms, customer records and related documentation from booking through possession.
• Conduct welcome calls and emails, share booking information and obtain feedback.
• Prepare and issue payment receipts, demand letters and reminders per process.
• Coordinate issuance of possession letters and buyer agreements, ensuring timely completion of formalities.
• Follow up with customers for outstanding payments to support monthly collection targets.
• Prepare and maintain daily status reports, MIS and relevant trackers.
• Maintain organised customer files and documentation.
• Coordinate with Project teams for fit-out, handover and possession activities.
• Resolve customer queries with Sales, Marketing, Accounts, Project, Maintenance and Legal teams.
• Proactively address customer concerns and ensure timely resolution.

Skills

CRM experience

Client communication

Multitasking

Hindi & English fluency

Tools

CRM/ERP software

MS Office

Advanced Excel

Tally

Job description

Role Overview

We are looking for an experienced and customer-focused Senior Customer Relationship Executive / Manager (CRM) to

manage customer relationships across the post-booking journey for residential and/or commercial real estate projects. The

role will oversee booking documentation, customer communication, collections follow-ups, after-sales coordination and the

possession process, working closely with Sales, Accounts, Project, Maintenance and Legal teams to ensure a smooth and

satisfying customer experience.

Key Responsibilities

• Manage back-office, after-sales and administrative activities related to customer relationship management.
• Handle customer bookings and ensure accurate and timely entry of booking details in CRM MIS/software.
• Verify and maintain complete, accurate and up-to-date booking forms, customer records and related documentation from

booking through possession.

• Conduct welcome calls and send welcome emails, share booking-related information and obtain customer feedback.
• Prepare and issue payment receipts, demand letters and payment reminders as per the defined process.
• Prepare and coordinate the issuance of possession letters and buyer agreements, ensuring timely completion of required

formalities.

• Follow up with customers for outstanding payments and collections, supporting achievement of monthly collection targets.
• Prepare and maintain daily status reports (DSR), management information reports (MIS) and relevant trackers.
• Maintain organised customer files, records and documentation.
• Coordinate with Project teams for fit-out, handover and final possession activities, ensuring a smooth customer experience.
• Work closely with Sales & Marketing, Accounts, Project, Maintenance and Legal teams to resolve customer queries and

facilitate timely action.

• Proactively address customer concerns, follow through on pending issues and ensure timely communication and resolution.

Desired Skills & Experience

• Prior experience in customer relationship management, preferably within the real estate industry.
• Experience with residential and/or commercial real estate projects will be an advantage.
• Good understanding of real estate CRM processes, booking documentation, collections and possession formalities.
• Presentable, customer-oriented professional with strong communication and interpersonal skills.
• Fluency in spoken and written Hindi and English.
• Strong coordination, follow-up, problem-solving and organisational skills.
• Ability to manage multiple tasks, prioritise effectively and work proactively.
• Working knowledge of MS Office and Advanced Excel; familiarity with Tally and CRM/ERP software is preferred.
• Open to male and female candidates.

Candidate Profile

A proactive and service-oriented professional who can independently manage customer interactions,

documentation and cross-functional coordination while ensuring a smooth post-booking and possession experience

email id - [e-mail]