Crm Executive

Acesoft Labs; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Acesoft Labs in Bengaluru seeks a CRM Executive to manage end-to-end customer relationship activities for residential and commercial real estate projects. You will be the primary contact after booking, coordinating with Sales, Finance, Legal, Projects, and Registration teams to ensure smooth delivery and timely follow-ups.

You will handle documentation, registrations, possessions, and customer escalations, while maintaining CRM records and generating MIS reports to drive customer satisfaction

Qualifications

• Experience in Real Estate CRM, Customer Service, or Post-Sales Operations.
• Strong communication and interpersonal skills.
• Knowledge of customer lifecycle management in real estate projects.
• Experience in handling customer escalations and grievance resolution.
• Familiarity with registration, agreement, possession, and handover processes.

Responsibilities

• Handle end-to-end Customer Relationship Management (CRM) activities for residential and commercial projects.
• Act as the primary point of contact for customers after booking until possession and handover.
• Coordinate with Sales, Finance, Legal, Projects, and Registration teams to ensure smooth customer service delivery.
• Follow up with customers regarding payments, documentation, agreements, registrations, and possession-related activities.
• Address customer queries, requests, and escalations in a professional and timely manner.
• Maintain accurate customer records and update CRM systems regularly.
• Track customer communications, service requests, collections, and documentation status.
• Conduct customer engagement activities and ensure high customer satisfaction levels.
• Generate MIS reports related to collections, customer interactions, project updates, and pending actions.
• Support registration, possession, and handover processes.
• Ensure compliance with company policies and real estate documentation requirements.

Skills

Real Estate CRM

Customer Service

Post-Sales Operations

Communication

MS Excel

MS Office

CRM tools

Tools

CRM software

Job description

Role & responsibilities

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Job Summary

We are looking for a dynamic and customer-focused CRM Executive with 2+ years of experience in the Real Estate industry. The ideal candidate will be responsible for managing customer relationships, post-sales activities, customer engagement, collections follow-up, documentation coordination, and ensuring a seamless customer experience throughout the customer lifecycle.

Key Responsibilities

• Handle end-to-end Customer Relationship Management (CRM) activities for residential and commercial projects.
• Act as the primary point of contact for customers after booking until possession and handover.
• Coordinate with Sales, Finance, Legal, Projects, and Registration teams to ensure smooth customer service delivery.
• Follow up with customers regarding payments, documentation, agreements, registrations, and possession-related activities.
• Address customer queries, requests, and escalations in a professional and timely manner.
• Maintain accurate customer records and update CRM systems regularly.
• Track customer communications, service requests, collections, and documentation status.
• Conduct customer engagement activities and ensure high customer satisfaction levels.
• Generate MIS reports related to collections, customer interactions, project updates, and pending actions.
• Support registration, possession, and handover processes.
• Ensure compliance with company policies and real estate documentation requirements.

Required Skills

• Experience in Real Estate CRM, Customer Service, or Post-Sales Operations.
• Strong communication and interpersonal skills.
• Knowledge of customer lifecycle management in real estate projects.
• Experience in handling customer escalations and grievance resolution.
• Familiarity with registration, agreement, possession, and handover processes.
• Proficiency in MS Excel, MS Office, and CRM tools.
• Strong coordination and stakeholder management skills.