Client Relationship Manager (CRM) - Real Estate

Arsenius Skill Capital; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Arsenius Skill Capital in Mumbai is seeking a customer-obsessed professional to act as the primary point of contact for clients after booking, guiding them through handover and ensuring a seamless transition. You will manage queries, feedback and concerns with professionalism and timeliness.

The role requires coordinating with Sales, Projects, Legal and Finance to ensure smooth customer-related activities, accurate documentation, and clear communication across departments.

Qualifications

• Strong understanding of real estate booking, documentation, payment schedules, and possession processes.
• Excellent customer handling and complaint resolution skills.
• Knowledge of MS Excel, CRM software and MIS.

Responsibilities

• Serve as single point of contact for customers post-booking until handover.
• Manage customer queries, feedback and concerns in a timely, professional manner.
• Coordinate with Sales, Projects, Legal, Finance for smooth customer-related activities.

Skills

Real estate booking knowledge

Customer handling & resolution

Tools

CRM software

MIS tools

MS Excel

Job description

Serve as single point of contact for customers post-booking until handover

Manage customer queries feedback concerns in a timely professional manner

Internal department coordination -Sales Projects Legal Finance for smooth customer-related activities

Required Candidate profile

• Strong understanding of real estate booking, documentation, payment schedules, & possession processes.
• Excellent customer handling & complaint resolution skills.
• Knowledge MS Excel CRM software & MIS