Customer Relationship Manager

HM Constructions Pvt. Ltd.; Bengaluru; On-site; INR 450,000 - 750,000; Full time

Job summary

HM Group is seeking a Customer Relationship Manager (CRM) to oversee customer relationships across the real estate project lifecycle—from booking and agreement execution to possession and post-handover support. The role requires proactive communication and strong coordination with sales, accounts, legal, and site teams.

You will manage inquiries, resolve issues, track payments with the accounts team, and maintain accurate CRM records.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing or related field.
• MBA in Marketing or relevant qualification will be an added advantage.

Responsibilities

• Manage customer relationships from booking to possession and post-handover.
• Handle customer inquiries, complaints, feedback and service requests.
• Coordinate with Sales, Accounts, Legal, Projects and Site Execution teams.
• Maintain regular communication with customers regarding project progress and possession schedules.
• Coordinate documentation including booking forms, agreements, payment schedules and possession-related documents.
• Follow up with customers on outstanding payments with Accounts team.
• Address customer concerns and ensure timely resolution of issues.
• Coordinate site visits, inspections, snagging and handover activities.
• Maintain accurate CRM data, interaction history and service request trackers.
• Prepare periodic MIS reports on customer queries, complaints, collections follow-ups and pending issues.
• Ensure a smooth and positive customer experience throughout the project journey.

Skills

Verbal communication

Written communication

Coordination & follow-up

Customer handling

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration/Commerce/Marketing

MBA in Marketing (advantage)

Tools

MS Excel

MS Word

CRM software

Job description

Job Description Customer Relationship Manager (CRM)

Company: HM Group
Department: Real Estate – Construction
Location: Bangalore
Designation: Customer Relationship Manager (CRM)

Job Summary

HM Group is looking for a Customer Relationship Manager (CRM) to manage customer relationships throughout the real estate project lifecycle, from booking and agreement execution to possession and post-handover support. The candidate will be responsible for ensuring customer satisfaction, timely communication, effective query resolution and smooth coordination with internal departments.

Key Responsibilities

• Manage customer relationships from booking confirmation to possession and post-handover.
• Handle customer enquiries, complaints, feedback and service requests.
• Coordinate with the Sales, Accounts, Legal, Projects and Site Execution teams.
• Maintain regular communication with customers regarding project progress, construction updates and possession schedules.
• Coordinate documentation, including booking forms, agreements, payment schedules and possession-related documents.
• Follow up with customers on outstanding payments and payment milestones in coordination with the Accounts team.
• Address customer concerns and ensure timely resolution of issues.
• Coordinate site visits, inspections, snagging and handover activities.
• Maintain accurate customer records, CRM data, interaction history and service request trackers.
• Prepare periodic MIS reports on customer queries, complaints, collections follow-ups and pending issues.
• Ensure a smooth and positive customer experience throughout the project journey.

Educational Qualifications

• Bachelor's degree in Business Administration, Commerce, Marketing or a related field.
• MBA in Marketing or relevant qualification will be an added advantage.

Experience

• 1-3 years of experience in Customer Relationship Management within the Real Estate / Construction industry.
• Experience in residential or commercial real estate projects will be preferred.
• Knowledge of customer documentation, payment follow-ups and possession processes.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer handling and relationship management abilities.
• Good coordination and follow-up skills.
• Problem-solving and conflict-resolution abilities.
• Proficiency in MS Excel, Word and CRM software.
• Ability to manage multiple customer requirements simultaneously.
• Strong attention to detail and customer-service orientation.

Preferred Candidate Profile

A proactive and customer-focused professional with experience in real estate CRM operations, capable of independently managing customer interactions, coordinating with cross-functional teams and ensuring timely resolution of customer concerns.