Executive - CRM

LTG Infrastructure ltd; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary and performance incentives

Professional work environment

Learning and development support

Job summary

LTG Infrastructure ltd is looking for a proactive CRM Executive in Bengaluru to manage client relationships and enhance customer experiences throughout the property buying journey. This role requires coordinating with various teams and ensuring effective communication.

The ideal candidate will have a Bachelor’s degree and experience in customer service within the real estate sector. The position offers a competitive salary and a dynamic work environment.

Responsibilities

• Manage end-to-end customer relationship activities from booking to possession.
• Handle customer queries, complaints, and service requests professionally.
• Coordinate with Sales, Finance, Legal, Projects, and Collection teams.
• Maintain accurate customer records and communication logs in CRM software.
• Follow up for documentation, payment collections, and registration.
• Ensure timely sharing of project updates and other communications.
• Support customers during agreement execution and handover procedures.
• Conduct customer engagement activities and satisfaction surveys.
• Prepare CRM reports and status updates for management review.
• Maintain high standards of customer satisfaction and service quality.

Skills

Customer relationship management

Verbal and written communication

Interpersonal skills

CRM software proficiency

Microsoft Office tools

Multitasking

Attention to detail

Education

Bachelor’s degree in Business Administration, Marketing, Commerce or related field

MBA or relevant certification

Job description

Role overview

Job Title: CRM Executive

Department: CRM

Experience Required: 2–4 Years

Employment Type: Full-Time

About the Role

We are seeking a proactive and customer-focused CRM Executive to manage client relationships and ensure a seamless customer experience throughout the property buying journey. The ideal candidate will act as a bridge between customers and internal departments, ensuring timely communication, issue resolution, documentation, and post-sales support.

Key Responsibilities

• Manage end-to-end customer relationship activities from booking to possession.
• Handle customer queries, complaints, and service requests professionally and within defined timelines.
• Coordinate with Sales, Finance, Legal, Projects, and Collection teams for smooth customer servicing.
• Maintain accurate customer records, agreements, payment schedules, and communication logs in CRM software.
• Follow up with customers for documentation, payment collections, and registration formalities.
• Ensure timely sharing of project updates, payment reminders, possession schedules, and other customer communications.
• Support customers during agreement execution, home loan processing, registration, and handover procedures.
• Conduct customer engagement activities, feedback collection, and satisfaction surveys.
• Prepare CRM reports, MIS, and status updates for management review.
• Maintain high standards of customer satisfaction and service quality.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Good knowledge of CRM software and Microsoft Office tools.
• Ability to handle escalations and resolve customer concerns efficiently.
• Strong coordination and multitasking skills.
• Attention to detail and documentation accuracy.
• Understanding of real estate processes, agreements, and customer lifecycle management.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, or related field.
• MBA or relevant certification is an added advantage.

Preferred Experience

• Prior experience in CRM or customer service within the real estate industry.
• Familiarity with property booking, collections, possession process, and customer documentation.

Key Performance Indicators (KPIs)

• Customer satisfaction score (CSAT)
• Query resolution turnaround time
• Collection follow-up efficiency
• Documentation completion rate
• Customer retention and engagement levels

What We Offer

• Competitive salary and performance incentives
• Professional work environment
• Learning and development support