Senior Customer Relationship Manager

Global Personnel Services Llp; Mhalunge; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Global Personnel Services Llp in India seeks a Senior CRM Executive to manage customer relationships through the residential project lifecycle, ensuring timely communication, bookings, documentation, and payment follow-ups. This role coordinates with Sales, Accounts, Legal, Construction, and Handover teams to deliver high customer satisfaction.

The ideal candidate has 7–10 years of CRM experience, preferably in real estate, with an MBA preferred and strong communication and problem-solving

Qualifications

• 7 to 10 years of CRM experience, preferably in residential real estate or property development.
• MBA in Marketing or CRM preferred; graduation in any discipline acceptable.
• Strong communication, coordination, problem-solving, and customer-handling skills.
• Proficiency in MS Excel, MS Office, and CRM software.

Responsibilities

• Handle customer queries, complaints, and requests professionally and promptly.
• Manage customer bookings, agreements, allotment letters, and other documentation.
• Coordinate with Sales, Accounts, Legal, Construction, and Handover teams.
• Track customer payments, send reminders, and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress and possession schedules.
• Coordinate flat inspections, snag resolution, possession, and handover formalities.
• Maintain accurate customer records, CRM databases, MIS reports, and documentation.
• Ensure compliance with company policies, project timelines, and applicable RERA requirements.
• Monitor customer satisfaction and support timely resolution of escalated issues.

Skills

Communication

Coordination

Problem-solving

Customer handling

Education

MBA in Marketing or CRM

Graduation in any discipline

Tools

MS Excel

MS Office

CRM software

Job description

Job Description Senior CRM Executive

Department

Customer Relationship Management (CRM)
Project: Residential Real Estate Project
Reports To: CRM Manager / General Manager CRM

Job Purpose

To manage customer relationships throughout the residential project lifecycle, ensuring timely communication, smooth booking and documentation processes, efficient payment follow-ups, and high customer satisfaction.

Key Responsibilities

• Handle customer queries, complaints, and requests professionally and promptly.
• Manage customer bookings, agreements, allotment letters, and other documentation.
• Coordinate with Sales, Accounts, Legal, Construction, and Handover teams.
• Track customer payments, send reminders, and follow up on outstanding dues.
• Provide regular updates to customers regarding project progress and possession schedules.
• Coordinate flat inspections, snag resolution, possession, and handover formalities.
• Maintain accurate customer records, CRM databases, MIS reports, and documentation.
• Ensure compliance with company policies, project timelines, and applicable RERA requirements.
• Monitor customer satisfaction and support timely resolution of escalated issues.

Qualifications & Experience

• Graduate in any discipline; an MBA in Marketing or Customer Relationship Management is preferred.
• 7 to 10 years of experience in CRM, preferably in residential real estate or property development.
• Good communication, coordination, problem-solving, and customer-handling skills.
• Proficiency in MS Excel, MS Office, and CRM software.