Customer Relationship Executive

Bontrue; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Opportunity to work with premium brand

Performance-based incentives

Job summary

Bontrue Furniture (Bontrue India Pvt. Ltd.) in Hyderabad is seeking a proactive Customer Relation Associate to generate new leads, handle outbound calls, manage online customer enquiries, and convert potential customers into sales opportunities for our premium furniture range.

The role requires 3-10 years of relevant experience, strong English/Hindi/Telugu communication, and basic proficiency in MS Excel and CRM tools.

Qualifications

• Graduate in any discipline.
• 3-10 years of experience in telecalling, lead generation, customer acquisition, or online sales.
• Good communication skills in English, Hindi, and Telugu.
• Basic knowledge of MS Excel, CRM tools, WhatsApp Business, and online platforms.
• Strong follow-up skills, customer-handling ability, and a target-oriented approach.

Responsibilities

• Make outbound calls to prospective customers and follow up on generated leads.
• Generate leads through online platforms, digital enquiries, and other sources.
• Handle customer enquiries received through the website, social media, WhatsApp, and other online channels.
• Understand customer requirements and share relevant product information.
• Schedule showroom visits and coordinate with the sales team for lead conversion.
• Maintain lead data, call records, and follow-up status in CRM or other tracking systems.
• Achieve monthly lead generation, customer engagement, and conversion targets.

Skills

Lead generation

Telecalling

CRM proficiency

MS Excel

Multilingual communication

Education

Graduation in any discipline

Tools

WhatsApp Business

CRM systems

Job description

Customer Relation Associate

Company: Bontrue Furniture (Bontrue India Pvt. Ltd.)

Department: Sales

Location: Hyderabad

Experience: 3-10 Years

Job Summary

We are looking for a proactive CRA to generate new leads, handle outbound calls, manage online customer enquiries, and convert potential customers into sales opportunities for our premium furniture business.

Key Responsibilities

• Make outbound calls to prospective customers and follow up on generated leads.
• Generate leads through online platforms, digital enquiries, and other sources.
• Handle customer enquiries received through the website, social media, WhatsApp, and other online channels.
• Understand customer requirements and share relevant product information.
• Schedule showroom visits and coordinate with the sales team for lead conversion.
• Maintain lead data, call records, and follow-up status in CRM or other tracking systems.
• Achieve monthly lead generation, customer engagement, and conversion targets.

Required Skills & Qualifications

• Graduate in any discipline.
• 3-10 years of experience in telecalling, lead generation, customer acquisition, or online sales.
• Good communication skills in English, Hindi, and Telugu.
• Basic knowledge of MS Excel, CRM tools, WhatsApp Business, and online platforms.
• Strong follow-up skills, customer-handling ability, and a target-oriented approach.

What We Offer

• Opportunity to work with a premium furniture brand.
• Performance-based incentives and career growth opportunities.