16073 - Customer Relationship Executive

ParamInfo; Hyderabad; On-site; INR 180,000 - 280,000; Full time

Job summary

Properties.market is seeking a Customer Relationship Executive in Hyderabad to manage incoming real estate leads, understand customer requirements, and maintain regular follow-ups. You will update CRM records and coordinate with the sales team to improve lead conversion.

This role serves as the first point of contact for prospective buyers, sellers, investors, agents, and other customers interacting with Properties.market.

Qualifications

• Proactive customer-focused with strong communication.
• Experience in CRM and lead management is advantageous.
• English required; Telugu/Hindi preferred.

Responsibilities

• Handle and respond to incoming customer leads.
• Understand and qualify customer property requirements.
• Follow up via calls, WhatsApp, and email.
• Update lead status and follow-ups accurately in CRM.
• Coordinate interested leads with the sales team.
• Schedule property/site visits and customer meetings.
• Re-engage pending and inactive leads.
• Track lead quality and report invalid/spam leads.
• Prepare daily/weekly lead and conversion reports.

Skills

Communication

CRM skills

Follow-up

Customer handling

Tools

CRM software

Job description

Job Description – Customer Relationship Executive

Company: Properties.market

Job Type: Full-Time

Experience: 0–1 Years

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to manage incoming real estate leads, understand customer requirements, maintain regular follow-ups, update CRM records, and coordinate with the sales team to improve lead conversion.

The CRE will act as the first point of contact for prospective buyers, sellers, investors, agents, and other customers interacting with Properties.market.

Key Responsibilities:

• Handle and respond to incoming customer leads.
• Understand and qualify customer property requirements.
• Follow up via calls, WhatsApp, and email.
• Update lead status and follow-ups accurately in CRM.
• Coordinate interested leads with the sales team.
• Schedule property/site visits and customer meetings.
• Re-engage pending and inactive leads.
• Track lead quality and report invalid/spam leads.
• Prepare daily/weekly lead and conversion reports.

Required Skills: Strong communication, customer handling, follow-up and CRM skills. English required; Telugu/Hindi preferred. Real estate or telecalling experience is an advantage.