Crm Executive

Talent Corner Hr Services; Hyderabad; On-site; INR 391,000 - 502,000; Full time

Job summary

Talent Corner HR Services is seeking a polished CRM Executive Premium Clientele in Hyderabad to manage relationships with high-value, premium clients throughout the customer journey.

The ideal candidate has 2–3 years in a premium customer-facing role, experience in luxury interiors or lifestyle, excellent English, and proficiency in Telugu and Hindi.

The position is full-time, onsite in Banjara Hills, offering 35,000–45,000 INR per month plus incentives. WFO, Monday–Saturday 10:00 AM to 6:30 PM.

Qualifications

• 2–3 years of relevant experience in a premium customer-facing role.
• Mandatory experience in luxury interiors, home or lifestyle sectors.
• Excellent English communication with a polished, professional style.
• Proficiency in Telugu and Hindi.

Responsibilities

• Build and maintain strong, long-term relationships with premium and BVIP clients.
• Manage the complete customer journey from enquiry to post-sales service.
• Provide prompt, personalised follow-up and maintain CRM records.
• Coordinate appointments, consultations, quotations and showroom visits.
• Collaborate with Sales, Operations, Finance and Installation teams.

Skills

CRM management

Client relationship

Communication

Multilingual: English, Telugu, Hindi

Coordination

Attention to detail

Education

Bachelor's degree in Business, Marketing, Commerce, Hospitality, or Communications

Tools

CRM software

Job description

CRM Executive Premium Clientele

Industry: Automotive & Luxury Lifestyle / Premium Surface Protection

Location: Banjara Hills, Hyderabad

Experience: 2-3 Years

Employment Type: Full-Time | WFO

Working Days :MondaySaturday | 10:00 AM - 6:30 PM

Compensation: 35,000 - 45,000 per month + incentives

About the Role

We are looking for a polished, mature and customer-focused CRM Executive to manage relationships with high-value, premium and BVIP clients throughout the complete customer journey.

The ideal candidate must have experience in a premium customer-facing environment, particularly luxury interiors, home or lifestyle, with strong communication, relationship-building, follow-up and coordination skills.

The role requires someone who can confidently manage discerning clients, understand their expectations and deliver a personalised, discreet and elevated customer experience.

Key Responsibilities

• Build and maintain strong, long-term relationships with premium and BVIP clients.
• Manage the complete customer journey from enquiry and consultation through purchase and post-sales service.
• Understand client requirements and provide prompt, personalised follow-up.
• Maintain accurate CRM records, including:
• Client preferences
• Interaction history
• Requirements
• Follow-up schedules
• Customer commitments
• Coordinate appointments, consultations, quotations and showroom visits.
• Coordinate with Sales, Operations, Finance and Installation teams to ensure seamless service delivery.
• Track client commitments and proactively ensure timely execution.
• Handle customer queries, concerns and escalations with maturity, discretion and ownership.
• Identify opportunities for:
• Repeat business
• Referrals
• Cross-selling
• Upselling
• Maintain regular engagement with key clients and capture feedback.
• Prepare reports covering leads, follow-ups, quotations, conversions and client activity.

What We're Looking For (Mandatory Requirements)

• 2 - 3 years of relevant experience in a premium customer-facing role.
• Mandatory experience in luxury interiors, home or lifestyle.
• Proven experience directly handling high-value, discerning or BVIP clients.
• Excellent verbal and written English communication with a polished and professional communication style.
• Proficiency in Telugu and Hindi.
• Strong relationship management and follow-up skills.
• Excellent stakeholder coordination and organisational abilities.
• Strong CRM discipline and attention to detail.
• Ability to handle demanding and high-expectation clients with:
• Confidence
• Discretion
• Emotional maturity
• Professionalism
• Bachelor's degree in Business, Marketing, Commerce, Hospitality, Communications or a related field.