Telecaller Custom Furniture & Interiors

THE Art Studioz Enterprises; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Benefits offered by this job

Custom furniture brand

Bespoke furniture exposure

Direct customer interaction

Sales skills development

Growth opportunities

Job summary

THE Art Studioz Enterprises specializes in custom furniture and interior design, seeking a proactive sales/lead-generation associate in Bengaluru. The role focuses on handling inquiries, qualifying prospects, and converting leads into showroom visits and design consultations.

Ideal candidates have 1–3 years in telecalling or sales, with strong English and Kannada communication, and comfort using CRM tools and Excel/Sheets. The position emphasizes follow-ups and KPI-driven performance.

Qualifications

• 1–3 years of experience in telecalling, inside sales, lead generation or customer handling preferred.
• Strong verbal communication in English and Kannada; Hindi is an advantage.

Responsibilities

• Handle enquiries from multiple channels and follow up with leads.
• Understand customer requirements for custom furniture, interior design, kitchens, wardrobes and home décor.
• Explain products, services, customization options and design process clearly.
• Qualify leads based on requirement, location, budget, timeline and purchase intent.
• Convert enquiries into showroom visits and design consultations.
• Schedule appointments for sales/design teams and ensure timely follow-ups.
• Follow up after quotations, proposals, showroom visits and consultations.
• Maintain CRM/lead tracker with accurate lead data and status.

Skills

Telecalling

Lead generation

Customer handling

Communication

CRM software

Tools

CRM software

Excel/Sheets

Job description

Role & Responsibilities

• Handle incoming enquiries and follow up with leads from Website, Meta/Facebook/Instagram, Google Ads, WhatsApp, referrals and walk-ins.
• Understand customer requirements for custom furniture, interior design, kitchens, wardrobes and home dcor.
• Explain products, services, customization options and the design process clearly.
• Qualify leads based on requirement, location, budget, timeline and purchase intent.
• Convert genuine enquiries into showroom visits and design consultation appointments.
• Schedule appointments for sales/design teams and ensure timely follow-ups.
• Follow up with customers after quotations, proposals, showroom visits and consultations.
• Reconnect with old, inactive and missed-call leads to generate new opportunities.
• Maintain professional communication through phone calls and WhatsApp.
• Update lead details, call status, follow-up dates and requirements accurately in the CRM/lead tracker.
• Coordinate with sales and design teams regarding customer requirements and appointments.
• Maintain daily call and lead records and work towards monthly targets for lead connections, qualified leads, showroom visits and appointments.
• Ensure genuine enquiries are followed up promptly and no lead is missed.

Preferred Candidate Profile

• 1 - 3 years of experience in telecalling, inside sales, lead generation or customer handling preferred.
• Strong verbal communication skills in English and Kannada; Hindi is an advantage.
• Confident, professional telephone etiquette with strong listening and customer-handling skills.
• Ability to identify serious prospects and understand customer requirements.
• Strong follow-up, coordination and relationship-building skills.
• Target-oriented and comfortable working with sales KPIs.
• Comfortable using WhatsApp, Excel/Google Sheets and CRM software.
• Basic knowledge or interest in custom furniture, interiors, kitchens, wardrobes and home dcor preferred.
• Candidates with experience in Interior Design, Furniture, Modular Kitchens, Wardrobes, Home Dcor, Real Estate, Architecture, Luxury Retail or Home Improvement will be preferred.
• Should be persuasive without being pushy, disciplined with follow-ups and focused on converting enquiries into appointments.

Perks and Benefits

• Opportunity to work with a growing custom furniture and interior design brand.
• Exposure to premium bespoke furniture, home dcor, kitchens, wardrobes and interior solutions.
• Direct interaction with customers and sales/design teams.
• Opportunity to develop skills in lead generation, customer handling and consultative sales.
• Performance-driven role with measurable growth opportunities.