Customer Relationship Executive

Bontrue; Hyderabad; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Premium furniture brand

Performance-based incentives

Career growth opportunities

Job summary

Bontrue is seeking a proactive CRA to generate new leads, handle outbound calls, manage online customer enquiries, and convert potential customers into sales opportunities for our premium furniture business. You will make outbound calls, generate leads online, respond to inquiries via website, social media, WhatsApp, and coordinate showroom visits with the sales team.

Ideal candidates have 3–10 years of experience, strong communication in English, Hindi, and Telugu, and familiarity with MS Excel

Qualifications

• Graduate in any discipline.
• 3-10 years of experience in telecalling, lead generation, customer acquisition, or online sales.
• Good communication skills in English, Hindi, and Telugu.
• Basic knowledge of MS Excel, CRM tools, WhatsApp Business, and online platforms.
• Strong follow-up skills, customer-handling ability, and a target-oriented approach.

Responsibilities

• Make outbound calls to prospective customers and follow up on generated leads.
• Generate leads through online platforms, digital enquiries, and other sources.
• Handle customer enquiries received through the website, social media, WhatsApp, and other online channels.
• Understand customer requirements and share relevant product information.
• Schedule showroom visits and coordinate with the sales team for lead conversion.
• Maintain lead data, call records, and follow-up status in CRM or other tracking systems.
• Achieve monthly lead generation, customer engagement, and conversion targets.

Skills

Telecalling

Lead generation

Customer acquisition

Multilingual communication

CRM familiarity

Target orientation

Education

Graduate in any discipline

Tools

MS Excel

CRM tools

WhatsApp Business

Online platforms

Job description

Bontrue is a premium furniture brand that has been curating handpicked designs from around the world for over 15 years. The company blends craftsmanship with contemporary design, creating furniture that enhances both domestic and office spaces. Bontrue focuses on quality, innovation, and creativity, using advanced mechanisms and carefully selected materials such as leather and wood to maintain their natural warmth and tactile qualities. The brand is driven by a customer-centric approach, offering hospitable service and tailored solutions to help clients redefine their spaces. People, ideas, and distinctive products are at the core of Bontrue’s identity, giving each piece a unique design character.

Job Summary

We are looking for a proactive CRA to generate new leads, handle outbound calls, manage online customer enquiries, and convert potential customers into sales opportunities for our premium furniture business.

Key Responsibilities

• Make outbound calls to prospective customers and follow up on generated leads.
• Generate leads through online platforms, digital enquiries, and other sources.
• Handle customer enquiries received through the website, social media, WhatsApp, and other online channels.
• Understand customer requirements and share relevant product information.
• Schedule showroom visits and coordinate with the sales team for lead conversion.
• Maintain lead data, call records, and follow-up status in CRM or other tracking systems.
• Achieve monthly lead generation, customer engagement, and conversion targets.

Required Skills & Qualifications

• Graduate in any discipline.
• 3-10 years of experience in telecalling, lead generation, customer acquisition, or online sales.
• Good communication skills in English, Hindi, and Telugu.
• Basic knowledge of MS Excel, CRM tools, WhatsApp Business, and online platforms.
• Strong follow-up skills, customer-handling ability, and a target-oriented approach.

What We Offer

• Opportunity to work with a premium furniture brand.
• Performance-based incentives and career growth opportunities.