Customer Relationship Executive

C V Raman Academy; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Job summary

C V Raman Academy in Coimbatore seeks a Customer Relations Executive to engage with students and parents, handle inquiries, and support admissions and orientation on-site. You will manage daily calls and walk-ins, provide clear information about courses, and maintain records of interactions and follow-ups.

You will collaborate with faculty and administration, uphold professional communication, and help create a welcoming atmosphere that enhances student satisfaction and smooth ongoing support.

Qualifications

• Strong interpersonal and client-relations skills to build trust with students and parents.
• Customer service and satisfaction skills to ensure a positive experience throughout the student lifecycle.
• Clear and professional communication, both verbal and written.
• Experience in front-office operations, counseling, or education services is beneficial.

Responsibilities

• Engage with students and parents to address inquiries and support admissions and orientation.
• Manage incoming calls and walk-in queries, provide accurate information about courses and services.
• Maintain records of interactions and follow-ups, coordinate with faculty and administration.
• Represent the academy professionally and contribute to a welcoming atmosphere.

Job description

Role Description

The Customer Relations Executive is a full-time, on-site role based in Coimbatore. This position is responsible for engaging with students and parents, addressing inquiries, and ensuring a smooth experience from admission to ongoing support. Daily tasks include managing incoming calls and walk-in queries, providing accurate information about courses and services, and maintaining records of interactions and follow-ups. The role involves handling feedback and resolving concerns to support high levels of satisfaction, coordinating with faculty and administration, and assisting with admission processes and orientation activities. The Customer Relations Executive is expected to represent the academy professionally, maintain courteous communication, and contribute to a welcoming atmosphere for all visitors.

Qualifications

• Candidates should possess strong Interpersonal Skills and Client Relations abilities to build trust with students and parents.


• Candidates should possess Customer Service and Customer Satisfaction skills to ensure a positive experience throughout the student lifecycle.


• Candidates should possess clear and professional Communication skills, both verbal and written, for handling inquiries and providing guidance.


• Relevant experience in front-office operations, counseling, or education services is beneficial.


• Ability to work on-site full time in Coimbatore, with good organizational skills and attention to detail.


• Proficiency with basic computer applications (email, spreadsheets, CRM or student management systems) is an advantage.


• Prior experience in customer-facing roles, especially in academic or training institutions, is preferred.