Executive - Student Service ( Kochi )

Indian Institute Of Commerce Lakshya; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

The Indian Institute Of Commerce Lakshya is seeking a Student Service Executive to manage student relationships, drive engagement, and provide comprehensive support through the academic journey. This role focuses on clear communication, problem-solving, and a student-centric approach to enhance retention and satisfaction.

You will be the primary contact for students, guiding them on course details, enrollment schedules, and exams, while coordinating with faculty and departments to improve the

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year of student relationship management or related experience.
• Strong English communication; Hindi or regional languages is a plus.
• Proficiency in MS Office and CRM tools.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Act as the primary point of contact for students via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalated complex issues to senior management when necessary.

Skills

communication skills

call center experience

customer services

retention skills

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

Job Summary

The Student Service Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student‑centric approach to enhance retention and satisfaction.

Key Responsibilities

• Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.
• Guide students on course details, enrollment processes, academic schedules, and exam registrations.
• Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
• Handle and resolve student concerns efficiently, ensuring a positive learning experience.
• Maintain and update student records, attendance, and feedback in the system.
• Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
• Assist students with fee payments, installment plans, and financial queries.
• Conduct regular follow-ups with students to track their progress and address any challenges.
• Organize student engagement activities, webinars, and academic workshops.
• Ensure adherence to company policies and escalated complex issues to senior management when necessary.

Key Requirements

• Bachelor s degree in any discipline (Education, Business Administration, or related fields preferred).
• Minimum 1 year of experience in student relationship management, customer service, or academic administration.
• Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
• Proficiency in MS Office(Word, Excel, PowerPoint) and CRM tools.
• Excellent interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple student queries efficiently.
• High level of patience, empathy, and customer service orientation.

Required Skills

• communication skills
• call center experience
• customer services
• retention skills