Customer Success Executive

Eron Techno Solutions Pvt Ltd; Coimbatore; On-site; INR 279,000 - 390,600; Full time

Job summary

A growing software development company is seeking a committed Customer Success Executive in Coimbatore. The ideal female candidate should have a Bachelor's degree and strong communication skills. Responsibilities include supporting sales, handling client interactions, and maintaining accurate records. The role offers excellent opportunities for professional growth.

Qualifications

• Good verbal and written communication skills (English & Tamil preferred).
• Basic knowledge of customer handling and coordination.
• Willingness to learn and adapt to sales support roles.

Responsibilities

• Assisting the sales team with backend support and coordination tasks.
• Handling inbound and outbound calls for basic client interactions.
• Coordinating follow-ups and maintaining accurate records of client communications.

Skills

Communication skills

Customer handling

Coordination

Education

Bachelor’s degree in any stream

Tools

CRM tools

Job description

The role involves building strong customer relationships, handling queries, resolving issues, and proactively identifying opportunities to enhance customer satisfaction and retention.

• Eron Techno Solutions Pvt Ltd
• Coimbatore

Job Description

We are looking for a committed and communicative Customer Success Executive to join our team.The ideal candidate should be a female graduate with strong communication skills and a passion for supportingsales and customer success initiatives. In this role, you will work closely with the sales and marketing team, coordinatewith clients, maintain accurate records, and ensure timely communication and documentation.

Eron Techno Solutions is an offshore software development company undergoing continuous expansion,offering excellent opportunities for professional growth and learning.

Roles and Responsibilities

• Assisting the sales team with backend support and coordination tasks.
• Handling inbound and outbound calls for basic client interactions.
• Coordinating follow-ups and maintaining accurate records of client communications.
• Helping prepare proposals, quotations, and documentation.
• Supporting marketing activities and responding to basic customer queries.
• Ensuring smooth communication between clients and internal teams.
• Updating internal reports and maintaining databases.
• Gathering client feedback and sharing it with relevant departments.

Requirements

• Bachelor’s degree in any stream.
• Female candidates only.
• Good verbal and written communication skills (English & Tamil preferred).
• Basic knowledge of customer handling and coordination.
• Willingness to learn and adapt to sales support roles.
• Basic understanding of CRM tools is a plus.