Customer Relationship Executive

Profession Hike; Chandigarh; On-site; INR 250,000 - 400,000; Full time

Job summary

A leading education firm in India is actively hiring MBA Graduates looking to build their careers in business development and sales. The role focuses on building and maintaining strong client relationships and effectively addressing inquiries and concerns. Ideal candidates should have experience in the full sales cycle, strong negotiation skills, and preferably some CRM experience. A competitive salary package of 2.5LPA plus a variable component of 1.5LPA is offered for this full-time position.

Qualifications

• Experience in the full sales cycle including deal closing.
• Demonstrated sales success.
• Strong presentation skills.

Responsibilities

• Build and maintain strong client relationships.
• Communicate with clients to understand their needs.
• Address client inquiries promptly.
• Resolve complaints to ensure satisfaction.
• Maintain records of client interactions.

Skills

Strong communication skills

Relationship building

Negotation skills

CRM experience

Job description

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The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities

• Build and maintain strong client relationships.
• Communicate regularly with clients to understand their needs.
• Address client inquiries and concerns promptly and professionally.
• Resolve client complaints to ensure satisfaction and retention.
• Respond to client queries via phone or email.
• Coordinate with internal teams for timely client responses.
• Maintain detailed records of client interactions and transactions.
• Prepare client satisfaction and issue resolution reports.
• Collaborate with sales and marketing to enhance client experience.
• Identify process improvement opportunities and propose solutions.

SALARY- 2.5LPA + 1.5 LPA Variable

Qualifications

• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong communication and presentation skills
• CRM experience is preferred

Seniority level: Entry level

Employment type: Full-time

Job function: Business Development and Sales

Industry: Education Administration Programs

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