Customer Success Executive

Dailyrounds; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

DailyRounds Inc. in Bengaluru is seeking a customer success professional to build strong relationships with existing customers via phone, WhatsApp, email and other channels.

You will understand goals, challenges, pain points, and the preparation journey through consultative conversations. As a trusted advisor, you will drive renewals and repurchases by showing the platform's value, educate users on features and updates, and keep CRM records accurate.

Qualifications

• Excellent verbal and written communication skills.
• Storytelling and presentation abilities to simplify ideas.
• Professional communication over phone and channels.
• Consultative selling with customer-first mindset.
• High emotional intelligence and empathy.
• Strong objection-handling and negotiation skills.
• Analytical and problem-solving abilities.
• Ability to work in a target-driven, fast-paced environment.

Responsibilities

• Build strong relationships with existing customers through calls, WhatsApp, email.
• Understand customer goals, challenges, and journey through consultative conversations.
• Act as a trusted advisor to drive renewals and repurchases.
• Educate customers on product features, updates and best practices.
• Follow up to ensure engagement and progress.
• Handle objections confidently and guide to best outcomes.
• Maintain accurate records of customer interactions in the CRM.
• Collaborate with Product, Marketing and Support to share feedback.
• Aim for high customer engagement, renewal, and revenue targets.

Skills

Communication

Storytelling

Phone etiquette

Consultative selling

Emotional intelligence

Active listening

Objection handling

Customer-first

Analytical thinking

Job description

Job Summary

Build strong relationships with existing customers through phone calls, WhatsApp, email, and other communication channels. Understand customers goals, challenges, pain points, and preparation journey through consultative conversations. Act as a trusted advisor, drive customer renewals and repurchases by demonstrating the value of the platform and helping customers make informed decisions. Educate customers on product features, updates, and best practices to maximise their learning experience. Follow up proactively with customers to ensure consistent engagement and progress. Handle customer objections with confidence and guide them toward the best possible outcome. Maintain accurate records of customer interactions in the CRM. Collaborate with Product, Marketing, and Support teams by sharing customer feedback and insights. Achieve customer engagement, renewal, and revenue targets while maintaining a high-quality customer experience.

Responsibilities

• Build strong relationships with existing customers through phone calls, WhatsApp, email, and other communication channels.
• Understand customers goals, challenges, pain points, and preparation journey through consultative conversations.
• Act as a trusted advisor, drive customer renewals and repurchases by demonstrating the value of the platform and helping customers make informed decisions.
• Educate customers on product features, updates, and best practices to maximise their learning experience.
• Follow up proactively with customers to ensure consistent engagement and progress.
• Handle customer objections with confidence and guide them toward the best possible outcome.
• Maintain accurate records of customer interactions in the CRM.
• Collaborate with Product, Marketing, and Support teams by sharing customer feedback and insights.
• Achieve customer engagement, renewal, and revenue targets while maintaining a high-quality customer experience.

Skills / Competencies

• Excellent verbal and written communication skills.
• Strong storytelling and presentation abilities to simplify complex ideas and build customer confidence.
• Confident, persuasive, and professional communication over phone interactions.
• Strong consultative selling skills with the ability to identify customer needs rather than simply selling products - Customer-first mindset with a solution-oriented approach.
• High emotional intelligence, empathy, and active listening skills.
• Strong objection-handling and negotiation abilities.
• Customer-first mindset with a solution-oriented approach.
• Good analytical and problem-solving skills.
• Ability to work in a target-driven, fast-paced environment.