Customer Relationship Executive

Digitide; Bhiwani district; On-site; INR 180,000 - 320,000; Full time

Job summary

Digitide Solutions Limited in Haryana seeks a Customer Relationship Executive to be the face of the company, handling inquiries, providing product and service information, and ensuring customer satisfaction.

You will maintain relationships, collaborate with internal teams, and keep accurate records while upholding policies. The role offers an opportunity to develop strong client-facing skills within a dynamic team.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage time effectively.
• A positive and proactive attitude towards work.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Actively contribute to a positive and supportive team environment.

Skills

Communication skills

Customer service

Rapport building

CRM tools

Attention to detail

Time management

Independent work

Proactive attitude

Willingness to learn

Education

High school diploma

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering a seamless and personalized customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and suggestions to improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Ensure compliance with company policies and procedures.
• Actively contribute to a positive and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and resolving issues.
• Knowledge of basic customer relationship management tools.
• Attention to detail and strong organizational skills.
• Ability to work independently and manage time effectively.
• A positive and proactive attitude towards work.
• Willingness to learn and adapt to new processes.
• Minimum of a high school diploma or equivalent qualification.