Customer Relationship Executive

Digitide; Vadodara; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive in Vadodara to be the face of the brand, building lasting relationships with customers and ensuring exceptional service. You will handle inquiries, resolve issues, and collaborate with internal teams to deliver a seamless experience.

Ideal candidates have strong communication, problem-solving skills, and experience with CRM tools. A customer-centric attitude and willingness to learn are essential in a fast-paced BFSI-adjacent environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using CRM systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of BFSI industry is an asset.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.
• Willingness to learn and adapt to new processes.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights to improve customer experience.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Skills

Excellent communication

Interpersonal skills

Problem solving

Independent work

CRM proficiency

Customer-facing experience

Time management

Organizational skills

Positive attitude

Willingness to learn

Tools

CRM systems

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain a positive and professional attitude at all times.
• Build and nurture long-term customer relationships.
• Stay updated on company products, services, and policies.
• Collaborate with internal teams to ensure smooth operations.
• Provide feedback and insights to improve customer experience.
• Ensure data privacy and security during customer interactions.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Prior experience in a customer-facing role is preferred.
• Knowledge of the BFSI industry is an asset.
• Ability to work in a fast-paced and dynamic environment.
• Excellent time management and organizational skills.
• A positive and customer-centric attitude.
• Willingness to learn and adapt to new processes.