Customer Relationship Executive

Digitide; Ludhiana; On-site; INR 240,000 - 400,000; Full time

Job summary

Digitide Solutions Limited in Ludhiana seeks a Customer Relationship Executive to be the face of the company, engaging customers, answering inquiries, and championing service quality.

You will manage inquiries, resolve complaints, provide product information, and collaborate with internal teams to improve the overall customer experience.

This role requires excellent communication, problem solving, and a proactive attitude to ensure customer satisfaction, retention, and loyalty.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong customer service orientation and rapport building.
• Problem-solving and conflict-resolution skills.
• Proficiency in MS Office and CRM tools.
• Able to work independently and manage multiple tasks.
• Willingness to learn new technologies.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive customer relationships.
• Resolve customer issues and complaints effectively.
• Provide accurate information about our products and services.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with industry trends and customer feedback.
• Maintain accurate records of customer interactions.
• Identify and address customer pain points.
• Assist in developing strategies to improve customer retention.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Attention to detail

MS Office

CRM tools

Multi-tasking

Positive attitude

Willingness to learn

Job description

Job Description:

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the companys success and growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive customer relationships.
• Resolve customer issues and complaints effectively.
• Provide accurate information about our products and services.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to enhance customer experience.
• Stay updated with industry trends and customer feedback.
• Maintain accurate records of customer interactions.
• Identify and address customer pain points.
• Assist in developing strategies to improve customer retention.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to build rapport and trust with customers.
• Problem-solving and conflict resolution skills.
• Attention to detail and organizational abilities.
• Proficiency in MS Office and customer relationship management tools.
• Prior experience in a customer-facing role is preferred.
• Ability to work independently and manage multiple tasks.
• A positive and enthusiastic attitude.
• Willingness to learn and adapt to new technologies.