Customer Relationship Executive

Rebounce; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Rebounce is seeking a customer support professional to engage with customers via calls and WhatsApp, understand their needs, and suggest suitable packages. You will maintain data in Excel/CRM, track leads and conversions, and report recurring issues to improve service quality.

The role requires handling inquiries, updating records, and ensuring a smooth customer journey across touchpoints in Bengaluru.

Qualifications

• UG: Any Graduate preferred.

Responsibilities

• Handle customer calls and WhatsApp inquiries.
• Understand customer needs and suggest suitable packages.
• Manage and update data in Excel/CRM.
• Track leads, follow-ups, and conversions.
• Identify and report recurring issues or feedback.

Education

UG: Any Graduate

Job description

Responsibilities:

• Handle customer calls and WhatsApp inquiries.
• Understand customer needs suggest suitable packages.
• Manage and update data in Excel/CRM.
• Track leads, follow-ups, and conversions.
• Identify and report recurring issues or feedback.

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills