Customer Relations Manager

Homzinterio; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Homzinterio in Pune is seeking a customer relations manager to oversee the full client lifecycle, from studio visit to delivery. If you enjoy solving client problems and taking ownership to make customers smile, you will fit right in.

The role requires 5+ years of experience in client relationships, proficiency with Excel, PowerPoint and CRM software, fluency in English and a regional language, and a graduate degree. Office administration experience is a plus.

Qualifications

• Minimum 5 years of experience in managing client relationships.
• Proficient in Excel, PowerPoint and CRM software.
• Fluent in English and at least one regional language (Marathi/Hindi preferred).
• Graduate in any discipline.
• Age between 26 and 40 years.

Responsibilities

• Manage complete client life cycle from studio visit to delivery.
• Schedule interior designers calendars, fixing site visits and client meetings.
• Manage customer queries and provide timely responses with solutions.
• Manage reception and office administration.
• Payment collection reminders and follow-up with clients for stage-based collections.

Skills

Client relationship management

Communication skills

Problem solving

Education

Bachelor's degree (any discipline)

Tools

Microsoft Excel

PowerPoint

CRM software

Job description

Job Summary

Homzinterio is looking for a customer relations manager for its branch in Pune. If solving client s problem and taking it up heads on as your own, bringing smile to every client is part of your personality then we would like to welcome you to Homzinterio family!

Prerequisites

• Minimum of 5 years of work experience after graduation in managing client relationship including updates, payment reminders, meeting fixtures and escalation management.
• Good knowledge on Microsoft Excel, PowerPoint presentations and CRM software.
• Fluent in English and any one regional language, preferably Marathi/Hindi.
• Office administration experience is desired.
• You should be a graduate in any discipline and in the age bracket of 26 to 40 years.

Responsibilities

• Manage complete client life cycle from studio visit to delivery.
• Schedule interior designers calendars, fixing site visits and client meetings.
• Manage customer queries and provide timely responses with solutions.
• Manage reception and office administration.
• Payment collection reminders and follow-up with clients for stage-based collections.