Client Relationship Manager (Female Candidates)

TIS Living; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

TIS Living, a bespoke luxury furniture brand based in Gurugram, seeks a Client Relationship & CRM Executive (female) with 4–5 years of experience to manage premium client interactions and CRM records. You will coordinate with sales teams and furniture experts to ensure a personalized client journey and timely follow-ups throughout engagements.

The role emphasizes excellent communication, professional client handling, and strong organisational abilities, with full-time on-site work in Gurugram.

Qualifications

• 4–5 years of experience in client relationship management or client servicing.
• Excellent verbal and written communication skills.
• Confidence in interacting with HNI clients, architects and designers.
• Professional, polished personality with strong interpersonal skills.
• Ability to build relationships, listen actively and communicate tactfully.
• Experience with CRM software, email, WhatsApp Business and MS Excel.

Responsibilities

• Build and maintain relationships with HNI clients, architects and interior designers.
• Ensure regular, personalised communication and long-term engagement.
• Coordinate with BDMs and internal teams to ensure a smooth client experience.
• Maintain client records, relationship history and follow-up schedules in the CRM.
• Coordinate Experience Centre visits, meetings and relationship-building activities.
• Gather client feedback and ensure timely resolution through relevant teams.
• Support architect engagement programmes, events and brand updates.
• Prepare reports on client engagement and relationship activities.

Skills

Client relationship management

Communication

Coordination

Organisational skills

Attention to detail

HNI client handling

Tools

CRM software

MS Excel

WhatsApp Business

Job description

Client Relationship Manager (Female Candidates)

Gurgaon Full-time

About the Role

TIS Living is a bespoke luxury furniture brand specialising in customised furniture and woodwork for complete homes, villas, bungalows, farmhouses, penthouses, apartments and holiday homes.

We are looking for an experienced Client Relationship & CRM Executive to manage client enquiries, maintain CRM records, coordinate with the sales team and ensure timely follow-ups throughout the customer journey.

The ideal candidate must have excellent communication skills, a professional approach to client handling and strong organisational abilities. The role involves communicating with premium clients, understanding their requirements and coordinating with the relevant furniture experts to ensure a smooth and personalised client experience.

We are specifically seeking female candidates with 4–5 years of relevant experience, excellent communication skills and a professional approach to client relationship management.

Responsibilities

• Build and maintain relationships with HNI clients, architects and interior designers.
• Ensure regular, personalised communication and long-term engagement.
• Coordinate with BDMs and internal teams to ensure a smooth client experience.
• Maintain client records, relationship history and follow-up schedules in the CRM.
• Coordinate Experience Centre visits, meetings and relationship-building activities.
• Gather client feedback and ensure timely resolution through relevant teams.
• Support architect engagement programmes, events and brand updates.
• Prepare reports on client engagement and relationship activities.

Requirements

• 4–5 years of experience in client relationship management or client servicing.
• Excellent verbal and written communication skills.
• Confidence in interacting with HNI clients, architects and designers.
• Professional, polished personality with strong interpersonal skills.
• Ability to build relationships, listen actively and communicate tactfully.
• Experience with CRM software, email, WhatsApp Business and MS Excel.
• Strong coordination, organisational skills and attention to detail.
• Experience in luxury brands, hospitality, real estate or design-related industries preferred.
• Comfortable working full-time from Gurugram.