Customer Relationship Management Executive

The Man Project; Maharashtra; On-site; INR 334,800 - 558,000; Full time

Job summary

The Man Project is seeking a CRM Executive for its showroom in Pune. This full-time, on-site role involves managing client interactions, assisting with scheduling trial sessions, billing, and maintaining customer records. The ideal candidate will be fluent in English and Hindi, possess exceptional communication skills, and be comfortable in a luxury retail environment. Prior experience in similar sectors is preferred, and proficiency with CRM tools is an advantage.

Qualifications

• Multilingual with fluency in English and Hindi.
• Exceptional communication and interpersonal skills needed.
• Strong organisational skills and attention to detail required.

Responsibilities

• Greet and assist clients at the showroom reception.
• Schedule trial appointments and delivery dates.
• Follow up with clients for payments and order confirmations.
• Handle billing and invoicing at the reception desk.
• Maintain the CRM system and update client records.

Skills

Fluent in multiple languages including English and Hindi

Exceptional communication and interpersonal skills

Strong organisational skills and attention to detail

Proficient in scheduling and calendar management

Pleasant and professional appearance

Prior experience in a luxury retail or hospitality

Tools

CRM software

Job description

Role Description

This is a full-time, on-site role at The Man Project's showroom in Pune. The CRM Executive will be based at the front desk / reception and serve as the first point of contact for our premium clientele. The role is focused on managing the complete client journey — from scheduling trial sessions and deliveries, to following up on payments and handling billing at reception. The ideal candidate is multilingual, warm, professional, and passionate about delivering an exceptional luxury experience.

Key Responsibilities

• Greet and assist walk‑in clients at the showroom reception with warmth and professionalism
• Schedule and coordinate trial appointments, delivery dates, and customer visits
• Follow up with clients for payments, pending dues, and order confirmations
• Handle billing and invoicing at the reception desk
• Maintain the CRM system — update client records, order status, and communication logs
• Liaise with the tailoring and production team to ensure timely delivery updates
• Respond to client inquiries via phone, WhatsApp, and in-person

Qualifications & Skills Required

• Fluent in multiple languages including English and Hindi (additional languages are a plus)
• Exceptional communication and interpersonal skills
• Strong organisational skills and attention to detail
• Proficient in scheduling, calendar management, and basic billing/invoicing
• Pleasant, well‑groomed, and professional appearance suited to a luxury brand environment
• Comfortable working at the front desk in a client‑facing role
• Prior experience in a luxury retail, hospitality, or premium service environment is preferred
• Experience with CRM software or client management tools is an advantage