Customer Relations Executive

Bronet Group; Kozhikode district; On-site; INR 180,000 - 280,000; Full time

Job summary

Bronet Group is seeking a Customer Relationship Executive to manage inquiries via phone and digital channels, maintain CRM records, and support the sales team in achieving targets. The role emphasizes customer service excellence and collaboration across internal teams in Kozhikode.

The ideal candidate holds a Bachelor's degree, with 1–2 years of related experience, strong communication skills in Malayalam and English, and proficiency in MS Office, Excel, and CRM. Freshers may also apply.

Qualifications

• Bachelor's degree in any discipline.
• 1–2 years of experience in customer service, sales, telecalling, or relationship management preferred.
• Freshers with good communication skills may also apply.
• Excellent communication and interpersonal skills.
• Good follow-up, convincing, and negotiation skills.
• Basic knowledge of MS Office, Excel, email, and CRM.
• Malayalam and English communication skills are required.

Responsibilities

• Handle customer inquiries through calls, WhatsApp, email, and other channels.
• Follow up with leads, prospects, and existing customers.
• Understand customer requirements and provide appropriate assistance.
• Maintain customer relationships and CRM records.
• Coordinate with sales and internal teams to resolve customer requirements.
• Prepare daily/weekly follow-up and customer reports.
• Achieve assigned targets and performance goals.

Education

Bachelor's degree

Tools

MS Office

Excel

CRM

Job description

Company Description

Bronet Group is an international group of companies with a strong focus on style-driven business strategy and an annual turnover of approximately $500 million. Established in the 1980s and headquartered in the UAE, the group operates across multiple sectors including health and wellness, telecom, trading, retail, IT insourcing and outsourcing, and e-commerce, with a presence in more than eight countries. Bronet Group employs professionals from diverse nationalities and promotes an inclusive, family-like culture where team members are encouraged to share ideas and creativity. The organization emphasizes innovation, social responsibility, and respect for cultural attitudes, customs, and traditions, integrating these values into its business strategies and recruitment practices. Affiliated brands include Stories, Bebright, Open Medicines, Msquad, Zodiya, Openkart, Sonio, Omnisource, Mine Properties, Digi Tech, Indian Oven, and Transind.

Role Description

This is a full-time, on-site Customer Service Representative role based in Kozhikode. The Customer Service Representative will handle incoming customer inquiries via phone, email, and other channels, providing accurate information and resolving issues in a timely and professional manner. Responsibilities include maintaining customer records, processing orders or service requests, and following up to ensure high levels of customer satisfaction. The role involves coordinating with internal teams to address customer concerns, documenting interactions, and identifying opportunities to improve the overall customer experience. The representative is expected to uphold Bronet Group’s commitment to service excellence, cultural sensitivity, and a collaborative work environment.

Qualifications

We are looking for a Customer Relationship Executive (CRE) to build strong customer relationships, handle enquiries, follow up with leads, and support the sales team in achieving business targets.

Key Responsibilities

• Handle customer enquiries through calls, WhatsApp, email, and other channels.
• Follow up with leads, prospects, and existing customers.
• Understand customer requirements and provide appropriate assistance.
• Maintain strong and professional customer relationships.
• Coordinate with the sales and internal teams to resolve customer requirements.
• Maintain customer and lead records in CRM/system.
• Support the sales team in lead conversion and customer retention.
• Handle customer concerns and coordinate for timely resolution.
• Prepare daily/weekly follow-up and customer reports.
• Achieve assigned targets and performance goals.

Requirements

• Bachelor's degree in any discipline.
• 1–2 years of experience in customer service, sales, telecalling, or relationship management preferred.
• Freshers with good communication skills may also apply.
• Excellent communication and interpersonal skills.
• Good follow-up, convincing, and negotiation skills.
• Basic knowledge of MS Office, Excel, email, and CRM.
• Positive attitude, customer-focused approach, and willingness to learn.
• Malayalam and English communication skills are required