Customer Relations Executive

Farmer First; Idukki; On-site; INR 180,000 - 300,000; Full time

Job summary

Farmer First in Kerala is seeking a Customer Relations Executive to join our on-site team in Thodupuzha. The role focuses on serving farmers and clients, addressing inquiries, and ensuring a positive experience across touchpoints.

You will handle day-to-day communications, maintain records, and work with internal teams to resolve issues, while supporting community outreach initiatives and local stakeholder engagement to strengthen trust and long-term relationships.

Qualifications

• Strong client-facing and customer service skills.
• Demonstrated focus on customer satisfaction, with inquiry handling and resolution.
• Excellent interpersonal and communication skills for engaging diverse stakeholders.
• Willingness to work on-site in Thodupuzha and maintain organized records.
• Proficiency in local languages and English; basic computer literacy.
• Experience in customer-facing roles, community outreach, or agriculture-related organizations is a plus.
• Diploma or degree in Business, Social Work, Agriculture, or related field preferred but not mandatory.

Responsibilities

• Serve as primary contact for farmers and clients.
• Respond to inquiries and address concerns.
• Maintain accurate records of client interactions.
• Collaborate with internal teams to resolve issues promptly.
• Support customer service initiatives and community outreach.
• Provide on-site support to understand local needs.

Skills

Client facing

Customer service

Interpersonal skills

Communication skills

On-site work

CRM tools

Education

Diploma or degree in Business

Social Work

Agriculture

Related field

Tools

CRM systems

Job description

Company Description Farmer First is founded on the belief that food is central to human life and that farmers, whose labor sustains everyone, are the true first citizens of society. The organization is driven by a vision of empowering farmers by honoring their rights, dignity, and essential role in the community. Farmer First works to create systems and initiatives that improve farmers’ livelihoods and strengthen their connection to markets and consumers. Its mission is to foster a world where humanity, nature, and all forms of life coexist in harmony, with farmers recognized as key stewards of this balance.

Role Description The Customer Relations Executive is a full-time, on-site role based in Thodupuzha. This role involves serving as a primary point of contact for farmers and other clients, responding to inquiries, addressing concerns, and ensuring a positive experience at all touchpoints. The executive will manage day-to-day communication through phone, email, and in-person interactions, maintain accurate records of client interactions, and follow up on feedback to improve satisfaction. They will collaborate with internal teams to resolve issues promptly, support the implementation of customer service initiatives, and contribute to community outreach activities that strengthen trust and long-term relationships. The role requires a consistent presence on-site to understand local needs and provide timely, personalized support.

Qualifications

• Strong client-facing abilities, including Client Relations and Customer Service skills.
• Demonstrated focus on Customer Satisfaction, with experience handling inquiries, feedback, and issue resolution.
• Well-developed Interpersonal Skills and Communication skills for engaging diverse stakeholders, including farmers and local partners.
• Ability to work on-site in Thodupuzha, manage multiple tasks, and maintain organized records of customer interactions.
• Proficiency in local language(s) and English, with basic computer literacy for using CRM or related tools.
• Prior experience in customer-facing roles, community outreach, or agriculture-related organizations is an advantage.
• Diploma or degree in Business, Social Work, Agriculture, or a related field is preferred but not mandatory.