Executive - OFS

Keka Technologies Private Limited; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Keka Technologies Private Limited in Hyderabad is seeking a Customer Relations Executive to ensure excellent customer experience by handling enquiries, managing subscriptions, coordinating deliveries, resolving complaints, and building long-term relationships with customers and community residents.

You will attend inquiries via phone, WhatsApp, and in person; guide customers on products and services; coordinate orders with delivery teams; maintain records and prepare reports.

Qualifications

• Graduate in any discipline.
• 2–4 years of experience in customer service, retail, hospitality, or sales support.
• Experience in food retail, supermarkets, hospitality, or FMCG will be an added advantage.

Responsibilities

• Attend customer enquiries through phone, WhatsApp, and in person and guide customers on products, subscriptions, and services.
• Coordinate daily customer orders and subscriptions with delivery teams and share updates with customers.
• Maintain customer records and purchase history, collect feedback, and build relationships with community residents and repeat customers.
• Prepare daily and monthly customer service reports and coordinate with store, farm, procurement, and operations teams for smooth execution.

Skills

Interpersonal skills

Problem solving

MS Office

WhatsApp Business

Education

Graduate in any discipline

Tools

MS Office

Excel

WhatsApp Business

Job description

The Customer Relations Executive is responsible for ensuring an excellent customer experience by handling customer enquiries, managing subscriptions, coordinating deliveries, resolving complaints, and building long-term relationships with customers and community residents.

Key Responsibilities

Customer Service

• Attend customer enquiries through phone, WhatsApp, and in person.
• Guide customers on products, subscriptions, and services.
• Resolve customer complaints promptly and professionally.
• Ensure a high level of customer satisfaction.

Order & Delivery Coordination

• Coordinate daily customer orders and subscriptions.
• Work closely with the delivery team to ensure timely deliveries.
• Share order updates with customers when required.
• Follow up on pending or delayed deliveries.

Customer Relationship Management

• Maintain customer records and purchase history.
• Collect customer feedback and share improvement suggestions.
• Build strong relationships with community residents and repeat customers.
• Promote new products, seasonal offerings, and subscription plans.
• Identify opportunities for upselling and cross-selling.
• Support promotional campaigns and customer engagement activities.

Administration & Reporting

• Maintain customer databases and enquiry records.
• Prepare daily and monthly customer service reports.
• Coordinate with store, farm, procurement, and operations teams for smooth execution.

Skills Required

• Good interpersonal and relationship-building skills
• Problem-solving ability
• Basic computer knowledge (MS Office, Excel, WhatsApp Business)
• Ability to multitask and work under pressure

Qualifications

• Graduate in any discipline.
• 2–4 years of experience in customer service, retail, hospitality, or sales support.
• Experience in food retail, supermarkets, hospitality, or FMCG will be an added advantage.

Required Skills