Customer Care Executive

nan; Karnataka; On-site; INR 257,000 - 279,000; Full time

Benefits offered by this job

PF and other benefits

Job summary

Cogent E-Services Limited in Bangalore (Brookfield) is hiring a Customer Support Executive to manage non-voice email support. The role requires graduation and at least 6 months of email support experience, with strong English skills.

You will draft emails, manage inquiries, and resolve issues while adhering to TAT and quality standards. The position is office-based with PF benefits and immediate joiners preferred.

Qualifications

• Graduation required.
• Minimum 6 months of Non-Voice/Email Support experience.
• Strong written and verbal English communication.
• Comfortable working from the office.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle customer queries and complaints through email support.
• Provide accurate and professional responses within defined TAT.
• Resolve customer issues and provide appropriate solutions.
• Maintain records of customer interactions in the CRM/ticketing system.
• Coordinate with internal teams for complex queries and escalations.
• Follow process guidelines, quality standards, and company policies.
• Achieve productivity, quality, and customer satisfaction targets.

Skills

Excellent email drafting and written

Customer handling and problem-solving

Basic knowledge of MS Office, email &/

Good attention to detail

Target-driven mindset

Education

Graduation

Tools

CRM/ticketing tools

Job description

Job Description - Customer Support Executive

Company: Cogent E-Services Limited
Process: Non-Voice / Email Support
Location: Brookfield, Bangalore
Work Mode: Work from Office
Role: Customer Support Executive

Job Responsibilities

• Handle customer queries and complaints through email support.
• Provide accurate and professional responses within the defined TAT.
• Resolve customer issues and provide appropriate solutions.
• Maintain proper records of customer interactions in the CRM/ticketing system.
• Coordinate with internal teams for complex queries and escalations.
• Follow process guidelines, quality standards and company policies.
• Achieve assigned productivity, quality and customer satisfaction targets.

Eligibility

• Qualification: Graduation mandatory.
• Experience: Minimum 6 months of Non-Voice/Email Support experience.
• Good written and verbal communication skills in English.
• English + any one regional language preferred.
• Basic computer knowledge and good typing skills.
• Candidates should be comfortable working from the office.

Key Skills

• Excellent email drafting and written communication.
• Customer handling and problem-solving skills.
• Basic knowledge of MS Office, email and CRM/ticketing tools.
• Good attention to detail.
• Ability to work in a target-driven environment.

Salary

Around ₹23,000 CTC / ₹22,500 take-home per month, based on the recent ATHER non-voice listing; compensation can vary by hiring drive and profile.

Pay: ₹23,000.00 - ₹25,000.00 per month

Work Location: In person

Benefits

Benefits: PF and other company benefits as applicable.

Immediate joiners are preferred.