Customer Relation Manager

the risk management society (RIMS); Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

the risk management society (RIMS) seeks a customer relations professional in Pune to develop and implement strategies that boost customer satisfaction. You will build strong relationships, tailor solutions, and work with cross-functional teams to resolve complaints promptly while analyzing feedback to drive product and service improvements, ensuring long-term loyalty.

This role emphasizes proactive outreach, identifying opportunities, and delivering exceptional service to retain customers and

Responsibilities

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with customers to identify their needs and provide tailored solutions.
• Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to improve products and services.
• Identify new business opportunities and develop plans to pursue them.
• Provide exceptional customer service to ensure long-term loyalty and retention.

Job description

• Develop and implement effective customer relationship strategies to enhance customer satisfaction.
• Build and maintain strong relationships with customers to identify their needs and provide tailored solutions.
• Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and market trends to improve products and services.
• Identify new business opportunities and develop plans to pursue them.
• Provide exceptional customer service to ensure long-term loyalty and retention.