Customer Success Manager

Auralis; Bengaluru; Presencial; INR 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Auralis is seeking a proactive Customer Success professional to drive growth and expand revenue in Bengaluru. The role focuses on building lasting relationships with strategic customers, understanding their needs, and delivering tailored solutions that align with product and marketing strategies.

The candidate will analyze customer data to identify trends, collaborate with sales and product teams, and pursue upsell opportunities to maximize account potential.

Formación

• Experience in customer success or account management.
• Strong communication and relationship-building skills.
• Data-driven approach with ability to analyze metrics.
• Collaboration with cross-functional teams to drive product feedback.
• Proactive problem solving and issue resolution.

Responsabilidades

• Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
• Build and maintain strong relationships with key customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to align customer feedback and insights with product development and marketing strategies.
• Analyze customer data and metrics to identify trends and opportunities for improvement, informing future sales and marketing strategies.
• Provide exceptional customer service, promptly responding to inquiries and resolving issues professionally and efficiently.
• Identify upsell and cross-sell opportunities, working closely with the sales team to expand existing accounts.

Descripción del empleo

• Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
• Build and maintain strong relationships with key customers, identifying their needs and providing tailored solutions.
• Collaborate with cross-functional teams to align customer feedback and insights with product development and marketing strategies.
• Analyze customer data and metrics to identify trends and opportunities for improvement, informing future sales and marketing strategies.
• Provide exceptional customer service, promptly responding to inquiries and resolving issues professionally and efficiently.
• Identify upsell and cross-sell opportunities, working closely with the sales team to expand existing accounts.