Customer Relationship Executive

Khivraj Automobiles & Infrastructure Pvt Ltd; Kolar; On-site; INR 450,000 - 750,000; Full time

Job summary

Khivraj Automobiles & Infrastructure Pvt Ltd is seeking a results-driven relationship-builder to drive profitability by managing key customer accounts in Karnataka. You will lead a team, maintain strategic relationships, upsell and cross-sell, resolve complaints, and keep customers informed about new products to boost sales.

Collaborating with managers to plan strategically, you will analyze competition, expand the customer base, and tailor solutions to individual client needs to sustain

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.

Job description

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Knowing your competition and strategizing accordingly.