Customer Quality Engineer

Doowon Automotive; Zone 7 Ambattur; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Doowon Automotive in Tamil Nadu invites a Customer Quality Engineer with 5+ years of automotive industry experience to join our QA team. You will address customer complaints, analyze issues, and drive corrective actions to improve product quality.

Key duties include warranty parts analysis, process audits, and collaboration with SAP/ERP/ISO-TS workflows, while maintaining strong communication with customers and internal teams to ensure high standards and timely resolutions.

Qualifications

• Customer quality engineer with minimum 5 years of experience in automotive industry.

Responsibilities

• Handle customer complaints and provide support in automotive industry.
• Analyze customer complaints and prepare improvement plans.
• Collect warranty parts from customers and analyze.
• Carry out process self-audit and report preparation.
• Generate SQA Portal QPIR reports for defective parts.
• Test and analyze for new projects.
• Durability vehicle tear-down analysis and report submission.
• Good knowledge of SAP/ERP/ISO TS and MS Office.
• Good communication and interpersonal skills.

Skills

Communication skills

Interpersonal skills

SAP/ERP knowledge

MS Office

Tools

SAP

ERP

ISO TS

Job description

Role & responsibilities

1. Candidate having good experience to handle customer complaints and customer support in automotive industry.

2. Customer compliant analysis and improvement plan preparation

3. Warranty parts Collection from Customer & Analysis

4. To carryout Process Self Audit and report preparation

5. SQA Portal QPIR report generation for defect parts.

6. New Project Activity carry out Testing & Analysis.

7. Durability Vehicle Tear Down Analysis & Report Submit to customer.

8. Good system knowledge in SAP/ERP/ISO TS & MS office

9. Good communication skill & Interpersonal skill.

Preferred candidate profile

Customer quality engineer with minimum 5 years of experience in automotive industry.