Customer Quality

Groupe SEGULA Technologies SA; Chennai District; On-site; INR 100,000 - 150,000; Full time

Job summary

Groupe SEGULA Technologies SA in Chennai seeks a Quality & Aftersales specialist to address dealership and aftersales issues, including DID, WC, and CIR, while driving process improvements.

You will lead stakeholder meetings, monitor KPI trends, and coordinate with plant quality, design and supplier teams to analyze failures and reach MIS targets. Strong Excel, Power Point, and Outlook skills are essential.

Qualifications

• Detect, analyze and categorize customer defects to create technical issues.
• Lead analysis to reach MIS targets with correct priority.
• Monitor KPI data to prevent non-conformities in product and process.

Responsibilities

• Dealership’s DID (Dealer Issue Detection) received through system.
• Dealership’s WC (Warranty Claim) received through system.
• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system.
• Build excellent working relationship with all major stakeholders.
• Respect work standards and contribute to continual improvement of product quality.
• Detect, Analyze, facilitate and categorize the customer defects to create Technical Issues.
• Address Technical Issues to the right function with correct priority to reach 3MIS & 12MIS targets.
• In depth investigation of safety issue, with speed and according to the rules.
• Request, ensure failed parts from dealer reach the plant quality, design & supplier for failure analysis.
• Lead Pre-Analysis meetings with key stakeholders for Field issues coming from market.
• Facilitate Crisis meeting to alert the management in case of safety, media or legal risks.
• Conduct weekly regular rituals with key stakeholders / regions on common topics.
• Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of non-conformity relating to Product, Processes and System.
• MS Excel
• Power point
• Outlook
• 7QC tools & 8D
• Root cause analyssis techniques
• Failure data analysis
• Improving the Product Quality by controlling 3MIS & 12MIS failure trend

Skills

Root cause analysis

8D

7QC tools

Failure data analysis

KPI monitoring

Tools

MS Excel

Power point

Outlook

Job description

The Dealership & Aftersales services

• Dealership’s DID (Dealer Issue Detection) received through system


• Dealership’s WC (Warranty Claim) received through system


• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system


• Build excellent working relationship with all major stakeholders.


• Respect work standards and contribute to continual improvement of Product quality


• Detect, Analyze, facilitate and categorize the customer defects to create Technical
  Issues.


• Address Technical Issues to the right function with correct priority to reach 3MIS &
  12MIS targets.


• In depth investigation of safety issue, with speed and according to the rules.


• Request, ensure failed parts from dealer reach the plant quality, design & supplier
  for failure analysis


• Lead Pre-Analysis meetings with key stakeholders for Field issues coming from
  market


• Facilitate Crisis meeting to alert the management in case of safety, media or legal
  risks.


• Conduct weekly regular rituals with key stakeholders / regions on common topics.


• Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of
  non-conformity relating to Product, Processes and System.


• MS Excel


• Power point


• Outlook


• 7QC tools & 8D


• Root cause analyssis techniques


• Failure data analysis


• Improving the Product Quality by controlling 3MIS & 12MIS failure trend