Lead Quality (Warranty domain)

Varroc; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Varroc seeks a Lead Quality - Warranty specialist to drive investigations of field failures and customer complaints across electrical and mechanical product lines. The role emphasizes root cause validation, corrective/preventive actions, and strengthening product robustness in alignment with automotive quality standards.

The candidate will lead MSA, SPC, DOE studies and collaborate with R&D, QA, and manufacturing to deliver reliability improvements and proactive quality insights for customer

Qualifications

• Bachelor/engineer degree required in mechanical/electrical/electronics/mechatronics/automotive fields.
• 10–12 years of experience in customer quality assurance or warranty analysis in automotive.
• Experience leading technical investigations of customer complaints and field failures.

Responsibilities

• Lead investigations of customer complaints across electrical, mechanical, and software domains.
• Analyze warranty claims, rejection trends, and defect patterns using quality tools.
• Correlate field failures with manufacturing data to identify root causes.
• Perform MSA and SPC studies to validate conclusions.
• Prepare technical reports and support customer discussions for closure.
• Ensure adherence to IATF16949, ISO9001 and OEM quality requirements.
• Support audits, LPA, and compliance reviews.
• Drive APQP/PPAP, FMEA, Control Plans and reliability standards across locations.

Skills

Root cause analysis

Analytical thinking

Quality tools

Education

BE/B.Tech in Mechanical, Electrical, Electronics, Mechatronics, Automotive Engineering

Tools

MSA

SPC

8D

A3

PDCA

5 Why

Fishbone Diagram

FTA

DOE

FMEA

PPAP

APQP

Reliability analyses

Job description

Lead Quality - Warranty (Field Failure & Complaint Analysis)

Experience: 10-12 Years

Qualification: B.E./B.Tech in Mechanical, Electrical, Electronics, Mechatronics, Automotive Engineering

Role Purpose

The Customer Quality Assurance (CQA) professional will lead technical investigations of customer complaints, warranty returns, and field failures across Electrical & Electronics product lines. The role will focus on identifying scientifically validated root causes, driving corrective and preventive actions, strengthening product and process robustness, and ensuring compliance with automotive quality standards while enhancing customer satisfaction.

Key Responsibilities

Customer Complaint & Failure Analysis

• Lead detailed investigations of customer complaints involving mechanical, electrical, electronic, software, material, and system-level failures.
• Analyze customer rejection trends, warranty claims, and defect patterns using quality tools and statistical techniques.
• Correlate field failures with manufacturing, testing, and validation data to identify root causes.
• Perform Measurement System Analysis (MSA) and Statistical Process Control (SPC) studies to validate conclusions.
• Prepare technical reports and support customer discussions for complaint closure.

Quality Standards & Compliance

• Ensure adherence to IATF 16949, ISO 9001, VDA, AIAG, and OEM-specific quality requirements.
• Support customer audits, internal audits, Layered Process Audits (LPA), and compliance reviews.
• Govern the deployment of APQP, PPAP, SPC, MSA, FMEA, Control Plans, and reliability standards.

Structured Problem Solving

• Drive root cause investigations using:
• 8D Methodology
• A3 Problem Solving
• PDCA
• 5 Why Analysis
• Fishbone Diagram
• Fault Tree Analysis (FTA)
• Design of Experiments (DOE)
• Validate corrective actions through testing, simulation, and evidence-based analysis.

Warranty & Reliability Engineering

• Conduct field failure and warranty analysis using:
• Weibull Analysis
• Failure Rate Modeling
• Reliability Growth Analysis
• Identify recurring failure modes and reliability risks.
• Collaborate with R&D and Quality teams to address product and process vulnerabilities.

Preventive Quality Improvement

• Integrate customer complaint learnings into:
• DFMEA & PFMEA Updates
• Design Robustness Improvements
• Special Characteristic Identification
• Error Proofing (Poka-Yoke) Initiatives
• Drive continuous improvement projects to reduce customer complaints and warranty failures.

Analytics & Reporting

• Develop dashboards and metrics for:
• Customer Complaints
• Warranty Trends
• Corrective Action Effectiveness
• Provide predictive insights and early warnings on emerging quality concerns.

Cross Functional Collaboration

• Partner with R&D, NPD, Manufacturing Engineering, Plant Quality, Supplier Quality, and Component Development teams.
• Facilitate problem-solving workshops and coach teams on advanced quality methodologies.
• Drive standardization of complaint analysis processes across multiple manufacturing locations.