Customer Quality Manager

Option Us; Pune District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Option Us in Pune seeks a Quality Assurance professional to lead customer complaint management and drive strict adherence to IATF 16949 and CSR requirements.

You will coordinate with plants for containment, root-cause analysis, and permanent corrective actions, while monitoring scorecards and audit readiness across India. Strong data skills and problem-solving are essential.

Qualifications

• Hands-on experience with IATF 16949, CSR, APQP and CSR requirements.
• Experience in quality systems, audits and process controls.

Responsibilities

• 1. Customer Complaint Management: coordinate complaints with plant teams; ensure containment, root-cca, and permanent corrective actions.
• 2. Customer Quality & Scorecard Management: monitor quality and delivery scores; review monthly; prepare reports.
• 3. Customer Audit & Assessment: coordinate audits; track findings and closure; deploy audit learnings.
• 4. Quality System & Process Improvement: apply PFMEA, Control Plan, SPC, MSA and cost of quality awareness.
• 5. Quality Improvement & Kaizen: drive continuous improvements; promote Poka-Yoke and share best practices.
• 6. Data Analysis & Reporting: analyze complaint trends and audit data; maintain dashboards.
• 7. Plant Coordination: follow up on open issues; ensure timely escalation and CAPA sustenance.

Skills

8D methodology

CAPA

5 Why

Fishbone

Pareto

IATF 16949

Tools

PFMEA

Control Plan

SPC

MSA

GD&T

Poka-Yoke

CMM report reading

Job description

Role & responsibilities

Strong knowledge of 8D, CAPA, 5 Why, Fishbone, Pareto and problem-solving tools IATF 16949 and Customer Specific Requirements APQP, PPAP, PFMEA, Control Plan SPC, MSA and Process Capability 7 QC tools GD&T fundamentals Quality audit methodology- Process audir, product audit, QMS audit. Customer complaint management Excel / PowerPoint / Power BI preferred Automotive manufacturing and process knowledge - Casting, forging, machining, Heat treatment, Electroplating, Rubber & Plastic Quality equipments - Vernier caliper, micrometer, height gauge, profile projector, counter tracer, VMS, Roughness tester, CMM( Report reading ) Engineering drawing , Drg ballooning, Layout inspection report, Set up approval, inprocess inspection, PDI, Dock audit, Safelaunch, 4M change

Preferred candidate profile

• Key Responsibilities 1. Customer Complaint Management coordinate customer complaints with respective plant teams. Ensure timely containment, root cause analysis and permanent corrective actions. Review and validate 8D / CAPA before submission to customers. Ensure effectiveness closure of complaints. Monitor repeat complaints


• 2. Customer Quality & Scorecard Management Monitor customer Customer score card (quality performance, delivery performance) Ensure monthly collection,review & update customer scorecards Analyze gaps against customer targets and demand action plans & follow up with plants for timely closure Prepare monthly CQA performance reports and management review inputs.


• 3. Customer Audit & Assessment Coordinate customer audits, assessments Support plants in audit preparation and closure of observations. Track audit findings, corrective actions and closure effectiveness Ensure horizontal deployment of applicable customer audit learnings. Visit across India plants to coordinate & support for timely assesment & readiness


• 4. Quality System & Process Improvement Knowledge about IATF 16949, customer-specific requirements (CSR), APQP and applicable quality standards. Handson experience of PFMEA, Control Plan, SPC, MSA, Poka-Yoke and process controls based on customer concerns. Awareness about Cost of Poor Quality (COPQ) - Complaints, airfright, sorting cost, debits, warranty cost Knowledge about problem-solving using 8D, 5 Why, Fishbone, Pareto and other quality tools.


• 5. Quality Improvement & Kaizen Drive continuous improvement projects across plants. Promote Kaizen, Poka-Yoke, Error Proofing and Lessons Learned. Identify recurring defects and implement systemic preventive actions. Develop and share best practices across all plants.


• 6. Data Analysis & Reporting Analyze customer complaint trends, PPM, warranty, rejection and audit data. Identify top recurring defects and improvement opportunities. Maintain CQA dashboards and action trackers. Support development of automated/AI-based quality reporting and analytics.


• 7. Plant Coordination Conduct regular follow-up with assigned plants for open customer quality issues. Conduct periodic customer complaint CAPA sustenance reviews. Ensure timely escalation of critical and overdue issues.