Customer Quality

SEGULA Technologies; Chennai District; On-site; INR 650,000 - 900,000; Full time

Job summary

SEGULA Technologies is seeking to strengthen its quality assurance activities across its global engineering groups. The role emphasizes identifying and categorizing customer defects, and guiding corrective actions with stakeholders across functions.

The candidate will engage in pre-analysis meetings, monitor KPI trends, and ensure rapid escalation of safety or quality issues to appropriate teams. A strong grasp of data tools and root-cause analysis is essential.

Qualifications

• Experience using MS Excel and PowerPoint for data presentation.
• Familiarity with quality tools such as 7QC tools and 8D.
• Ability to perform root cause analysis and failure data analysis.

Responsibilities

• Detect, analyze, facilitate and categorize the customer defects to create technical issues.
• Lead pre-analysis meetings with key stakeholders.
• Monitor and report KPI to prevent non-conformity in product and process.
• Address technical issues to the right function with correct priority to reach targets.

Tools

MS Excel

PowerPoint

Outlook

7QC tools

8D

Root cause analysis

Failure data analysis

Job description

• Dealership’s DID (Dealer Issue Detection) received through system
• Dealership’s WC (Warranty Claim) received through system
• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system
• Build excellent working relationship with all major stakeholders.
• Respect work standards and contribute to continual improvement of Product quality
• Detect, Analyze, facilitate and categorize the customer defects to create Technical

The Dealership & Aftersales services

• Dealership’s DID (Dealer Issue Detection) received through system
• Dealership’s WC (Warranty Claim) received through system
• Dealership’s CIR I/S (Country Issue Report Incident/Safety) received through system
• Build excellent working relationship with all major stakeholders.
• Respect work standards and contribute to continual improvement of Product quality
• Detect, Analyze, facilitate and categorize the customer defects to create Technical

Issues.

• Address Technical Issues to the right function with correct priority to reach 3MIS &

12MIS targets.

• In depth investigation of safety issue, with speed and according to the rules.
• Request, ensure failed parts from dealer reach the plant quality, design & supplier

• Lead Pre-Analysis meetings with key stakeholders for Field issues coming from

• Facilitate Crisis meeting to alert the management in case of safety, media or legal

• Conduct weekly regular rituals with key stakeholders / regions on common topics.
• Monitor and report on Key Performance Indicators (KPI’s) to prevent occurrence of

non-conformity relating to Product, Processes and System.

• MS Excel
• Power point
• Outlook
• 7QC tools & 8D
• Root cause analyssis techniques
• Failure data analysis
• Improving the Product Quality by controlling 3MIS & 12MIS failure trend

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.