Asst. Manager / Dy. Manager - Customer Quality

Tata AutoComp Systems Limited; Pune District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Tata AutoComp Systems Limited in Pune, Maharashtra seeks a Quality Engineer to manage customer complaints, coordinate investigations, and drive timely resolutions using 8D, 5Why, and Fishbone analysis.

You will engage with OEMs, support audits, analyze data, and close quality concerns, contributing to VOC-driven improvements and lesson-learned documentation.

This role bridges QA, Production, NPD, and Logistics, providing training to teams on customer quality requirements.

Qualifications

• Experience handling customer complaints with structured problem-solving tools.
• Familiarity with IATF audits and corrective actions.
• Ability to coordinate cross-functional teams for issue resolution.
• Data collection, analysis, and reporting for quality metrics.
• Training others on quality requirements and lessons learned.

Responsabilités

• Receipt, investigation, resolution and closure of customer complaints using structured problem-solving tools.
• Timely communication with OEMs, audits, meetings, and support for customer visits.
• Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams
• Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs
• Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer
• Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation
• Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions
• Train internal team and operators on lessons learned and customer quality requirements

Connaissances

Problem Solving

Quality Improvement

Communication

Data Analysis

Training

Cross-functional Collaboration

Outils

8D Method

Root Cause Analysis

KPI Dashboards

Description du poste

1. Customer Complaint Handling

Receipt, investigation, resolution & closure of customer complaints using structured problem-solving tools (8D, 5Why, Fishbone, etc.)

2. Customer Communication & Visit Support

Timely communication with OEMs, participation in audits, meetings, and support for customer visits

3. Customer Complaints Analysis

Coordinate return part analysis, Customer complaint data review, and feedback loop to internal teams

4. Quality Improvement Initiatives

Drive actions based on VOC (Voice of Customer), customer scorecards, warranty reduction programs

5. Audit Management

Support in IATF, customer-specific audits and ensure closure of quality concerns raised by customer

6. Reporting & Documentation

Maintain logs for customer complaints, 8D reports, KPI dashboards, lesson learned documentation

7. Coordination with CFT

Act as bridge between customer and internal CFT (QA, Production, NPD, Logistics) to drive resolutions

8. Training & Capability Building

Train internal team and operators on lessons learned and customer quality requirements