Customer Experience Specialist

30 Sundays; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Better-than-market packages

Structured training programs

Collaborative work environment

Job summary

30 Sundays in Gurugram is seeking a Customer Experience Specialist for on-site operations to tailor itineraries and ensure a seamless traveler experience. You’ll support customers before and during travel and act as the single point of contact for assigned destinations, coordinating with reservations and handling inquiries with care.

The role emphasizes clear communication, cross-selling relevant add-ons, and delivering a personalized, high-touch service in a fast-paced environment.

Qualifications

• 1–2 years of experience in a customer-facing role.
• Strong attention to detail, especially in documentation and travel planning.
• Excellent communication skills with the ability to handle customers confidently.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Customer-first mindset with good judgment and ownership.

Responsibilities

• Conduct post-sales quality checks on bookings and itineraries.
• Customize itineraries based on customer preferences and needs.
• Cross-sell add-ons such as visa services and travel insurance where relevant.
• Coordinate with reservations to implement changes efficiently.
• Engage with customers via calls/chat with clarity and empathy.
• Handle customer escalations and maintain clear internal documentation.

Job description

Job Description:

Designation: Customer Experience Specialist

Location: Sector 44, Gurugram

Company Description:

30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and highquality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples.

Role Description:

This is a full-time on-site role for an Operations Executive - Customization located in Gurugram. Our customisation teams are experts on a destination and supports the customers before their trip starts and helps them understand and improve their itineraries as well as support with their enquiries on reservation. The Operations Executive - Customization will be the single point of contact for the customer travelling to their assigned destinations. They are responsible to ensure a seamless customer experience with strong coordination, clear and transparent communication, and relevant cross-selling.

Key Responsibilities:

• Conduct post-sales quality checks on bookings, including documentation and itinerary accuracy
• Customize itineraries based on customer preferences, ensuring a seamless and Personalized experience.
• Cross-sell add-Ons such as visa services and travel insurance where relevant
• Coordinate with the reservations team to implement required changes efficiently
• Engage with the customers through calls/chat with a focus on clarity, trust-building, and problem-solving.
• Customer interactions typically form 20-30% of time in this role. You should also be comfortable handling customer escalations,with empathy.
• Maintain clear internal documentation for all updates and changes

Requirements:

• 1–2 years of experience in Customer facing role
• Strong attention to detail, especially in documentation and travel planning
• Excellent communication skills with the ability to handle customers confidently
• Ability to manage multiple tasks and work in a fast-paced environment
• A customer-first mindset with good judgment and ownership

Why Join 30 Sundays:

• Better-than-market salary packages with attractive incentives.
• Structured training programs to set you up for success.
• A collaborative, growth-oriented work environment.